Nilgoon Afshar Toos
Thornhill,ON
Summary
Stay on top of demands in fast-paced environments by effectively using slow periods with diligent attention to important details. Proficient in medical terminology, electronic health records, and maintaining a clean and organized work environment. Strong communication and interpersonal skills, with a passion for supporting healthcare teams and ensuring the highest level of patients' satisfaction. Quality-driven administrative professional, smoothly handling high-volume workloads. Prepare documents, and organize schedules to support team needs. Good database administration and patient relations abilities.
Overview
7
7
years of professional experience
Work History
Sales Representative
Wiedehopf
08.2021 - 12.2023
- Secured multiple industrial and commercial project contracts.
- Successfully managed and completed multi-million-dollar projects.
- Developed strong customer relationships through cold calls, presentations, and lead management.
- Determined customers' needs based on sales calls and face-to-face meetings.
- Overcame objections with successful product demonstrations and persuasive communication skills.
- Capitalized on market opportunities by monitoring competitor actions and tracking trends.
- Coordinated multiple projects simultaneously while achieving strong results.
- Investigated and resolved reported customer issues for improved customer satisfaction.
Cashier and Customer Service
Carlo's No Frills
10.2020 - 08.2021
- Provided information to customers on products or services.
- Maintained clean, organized, and well-stocked checkout areas.
- Engaged with customers while completing cash register transactions.
- Kept customers happy by quickly processing payments and bagging purchases.
Charity Fundraiser
Dynamic Growth
11.2018 - 06.2019
- Brought over $5000 in funding in one week with coordinated fundraising efforts.
- Gained public attention through special events, sponsorship and launch parties.
- Organized and coordinated work for 15 team members.
- Trained new team members in communication skills, body language, and ways to exceed performance expectations.
- Worked effectively with diverse teams to accomplish daily objectives and meet long-term goals.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Troubleshoot problems and develop successful solutions.
- Fundraised Charities such as Sick Kids, Oxfam, and Save The Children.
Fine Arts Teacher
Self-Employed
07.2016 - 05.2018
- Handled classes of up to 15 students
- Structured classes by focusing on creativity, expression, and diversified instruction
- Implemented the latest techniques and incorporated new materials based on continuously developing professional knowledge
- Prepared students for art showcase by guiding them through techniques and artistic choices
- Teaching in practical methods rather than theory.
Education
Honor's Bachelor of Science - Human Biology
University of Toronto
Toronto, Ontario06.2024
Skills
- Communication skills
- Phone and Email Etiquette
- Time management
- Teamwork
- Confidentiality
- Responsible
- Organized
- Problem-Solving
- Paperwork Management
- Document Preparation
- Data Entry
- Computer skills
- Microsoft Office Pack
Languages
English
Full Professional
Farsi
Native or Bilingual
Arabic
Elementary
Awards
- Badminton medal in Provincial championship of Tehran, Iran
- Swimming medal in high school contest
- University of Toronto Award 2020, 2021, 2022, 2023, 2024
Volunteering
1. Sunnybrook Hospital, Bayview Site: M1 Courtesy Services (Mar 2024 - Current)
- Provide a welcoming environment
- Transport patients and visitors in wheelchairs throughout the hospital.
- Occasionally provide a walking escort to ambulatory patients.
- Work collaboratively with the staff porter service, Information Desk and HOST volunteers to ensure smooth coordination of patient
transportation to the appropriate destination.
2. Trillium Specialty Pharmacy: Pharmacy Assistant (Aug 2022 - May 2023)
- Assist pharmacists with labeling and packaging medications
- Help with organizing inventory and restocking shelves
- Prepare prescription orders for patients
- Answer phone calls and provide basic information to callers
- Assist with filing and organizing paperwork
- Follow all safety and privacy guidelines while handling medications and patient information
3. Psychology Experiment Participant, University of Toronto (Sep 2021 - Nov 2021)
- Participated in multiple short-term cognitive psychology research
4. Charity Fundraiser, Kherad Institute (2014 - 2018)
- Top fundraiser in 2017 and 2018
- Used personal talents and skills such as canvas paintings, face painting, flower bouquet design, Hana Art, etc to raise up to 5000$ in a week.
Timeline
Sales Representative
Wiedehopf
08.2021 - 12.2023
Cashier and Customer Service
Carlo's No Frills
10.2020 - 08.2021
Charity Fundraiser
Dynamic Growth
11.2018 - 06.2019
Fine Arts Teacher
Self-Employed
07.2016 - 05.2018
Honor's Bachelor of Science - Human Biology
University of Toronto
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