Jyoti .
Edmonton,AB
Summary
Excelled in enhancing team productivity and customer satisfaction through innovative workflow strategies and effective communication. Skilled in office administration and training, committed to driving success and achieving goals with dependability and enthusiasm.
Overview
7
7
years of professional experience
Work History
Supervisor
Mary Brown's Restaurant
11.2020 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Collected, arranged, and input information into database system.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Receptionist/Office Assistant
Immigration Law Firm
01.2019 - 10.2020
- Provide explanations and clarification to clients over the telephone in response to enquiries concerning filing and processing of individual or business of nature.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Explaining various immigration programs administrated by government.
- Operated multi-line telephone system to answer and direct high volume of calls. Managed approximately 30% incoming calls, emails and faxes per day for clients.
- Input data into Microsoft Outlook, Microsoft Word, Microsoft Excel, Spreadsheets and Databases.
- Research possible responses or solutions using variety of internal and external information sources.
Receptionist
Comfort Inn & Suites
02.2017 - 09.2018
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Quality Control Inspector
Honda Manufacturing
04.2017 - 03.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
Diploma - Business Administration
Cambrian College of Applied Arts And Technology
Toronto, ON04.2018
Skills
- Complex Problem-Solving
- Verbal and written communication
- Office Administration
- MS Office, MS Word, MS Excel, Spreadsheets, Data Entry
- Multi-line telephone operation
- Dependability
- Customer and client relations
Languages
English
Native or Bilingual
Timeline
Supervisor
Mary Brown's Restaurant
11.2020 - Current
Receptionist/Office Assistant
Immigration Law Firm
01.2019 - 10.2020
Quality Control Inspector
Honda Manufacturing
04.2017 - 03.2018
Receptionist
Comfort Inn & Suites
02.2017 - 09.2018
Diploma - Business Administration
Cambrian College of Applied Arts And Technology
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