Tyler Macias
South Lake Tahoe,CA
Summary
Patient, safety-focused professional with extensive experience in crisis intervention, de-escalation, and building healthy relationships. Proven ability to maintain a calm and secure environment in high-pressure situations, ensuring the well-being of individuals in need. Adept at fostering trust, promoting positive communication, and implementing conflict resolution strategies to enhance public and personal safety. Passionate about community service and creating supportive, structured environments
Overview
7
7
years of professional experience
Work History
Teacher Aid
Apogee
09.2024 - Current
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Implemented conflict resolution strategies to promote positive interactions among students.
Patient Safety Technician
Barton Memorial Hospital
08.2024 - Current
- Monitor and ensure the safety of patients, including 51/50 patients, in a high-stress medical environment.
- Utilize de-escalation techniques to manage aggressive behaviors and prevent incidents.
- Work closely with medical staff to implement patient care plans and maintain a secure environment.
- Maintain detailed incident reports and documentation for hospital records.
Sales Associate
Verizon
06.2018 - 02.2020
- Handle escalated customer concerns with patience, utilizing strong problem-solving skills to resolve disputes.
- Communicate effectively to de-escalate tense situations and ensure customer satisfaction.
- Manage high-volume interactions while maintaining professionalism and adherence to company policies.
- Built relationships with customers to encourage repeat business.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Psychology
LTCC
South Lake Tahoe, CASkills
- Effective communication
- Relationship building
- Crisis De-escalation & Conflict Resolution
- Patient & Public Safety
- Emergency Response Support
- Leadership & Mentorship
- Effective Communication
- Situational Awareness
- Team Collaboration
- Martial Arts Training: Jiu-Jitsu & Muay Thai – Discipline, Self-Defense, and Tactical Awareness
Timeline
Teacher Aid
Apogee
09.2024 - Current
Patient Safety Technician
Barton Memorial Hospital
08.2024 - Current
Sales Associate
Verizon
06.2018 - 02.2020
Psychology
LTCC
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