Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Thi Diem My Ngo

Thi Diem My Ngo

Calgary

Summary

Dynamic professional with extensive experience in culinary support and team management at Long Black Kaffe. Proven ability to enhance kitchen efficiency and customer satisfaction through strong communication and quality control. Skilled in food safety practices and sanitation procedures, ensuring a safe and organized environment for both staff and patrons.

Results-driven culinary professional with knack for maintaining high standards in kitchen environments. Brings valuable experience in food preparation, sanitization, and inventory management. Known for excellent team collaboration and dependable adaptability to changing kitchen needs.

Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.

Hardworking Kitchen Hand known for handling support tasks, mopping floors, maintaining food safety and restocking pantry items. Considered motivated and efficient worker.

Overview

9
9
years of professional experience

Work History

Kitchen Helper

Nhu Y Sub
01.2025 - Current
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Manager

Long Black Kaffe
04.2020 - 07.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Tour Guide

Saigon Tourist Da Nang
02.2016 - 10.2018
  • Established personal relationships with guests to enhance overall experiences.
  • Tailored presentations to diverse groups, considering age, culture, and language.
  • Collaborated with team members to develop strategies that improved tour quality.
  • Adhered to schedules for timely departures and arrivals while accommodating guest requests.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Education

Tour Guide

Saigon Tourist
Ho Chi Minh, Viet Nam
04-2015

Skills

  • Dishwashing and cleaning
  • Food safety and handling
  • Culinary support
  • Sanitation procedures
  • Knife skills
  • Food safety practices
  • Safe food handling
  • Workstation setup
  • Quality control
  • Sanitizing
  • Cleaning and sanitation
  • Workplace health and safety
  • Equipment cleaning

Languages

English
Professional Working
Vietnamese

Timeline

Kitchen Helper

Nhu Y Sub
01.2025 - Current

Manager

Long Black Kaffe
04.2020 - 07.2023

Tour Guide

Saigon Tourist Da Nang
02.2016 - 10.2018

Tour Guide

Saigon Tourist
Thi Diem My Ngo