Sumreet Kaur
Paragon Security
Saskatoon
1
Certification
3
years of professional experience
Dedicated and detail-oriented professional with experience in client service, administrative support, security operations, dispatching, and customer service. Skilled in coordinating daily operations, handling inquiries, maintaining accurate records, monitoring activities, preparing reports, and communicating effectively with clients, staff, and stakeholders. Strong computer skills supported by diplomas in Information Technology and Computer Programming, along with training in Operations Management and Administrative/Medical Office Administration. Reliable, organized, and adaptable with strong problem-solving and communication abilities.
Work History
Client Service Administrative Assistant
5 Months- Provided professional and courteous service to clients, visitors, and internal staff.
- Responded to inquiries by phone, email, and in person and directed requests to the appropriate department.
- Assisted with administrative tasks, documentation, data entry, filing, and record maintenance.
- Coordinated appointments, schedules, and day-to-day administrative activities.
- Maintained accurate client information and ensured documents were properly organized.
- Prepared reports, correspondence, and other administrative documents.
- Handled confidential information professionally and followed organizational policies.
- Supported team members with daily office operations and customer service requirements.
- Resolved routine client concerns and escalated complex matters when required.
Security Dispatcher
9 Months- Monitored and coordinated security operations from the dispatch centre.
- Received and responded to calls, radio communications, and incident notifications.
- Dispatched security personnel to incidents and assigned locations according to operational requirements.
- Maintained detailed logs, records, and incident documentation.
- Communicated effectively with security officers, supervisors, clients, and emergency services when required.
- Monitored multiple situations simultaneously while maintaining accuracy and professionalism.
- Prioritized incidents based on urgency and followed established procedures.
- Prepared and maintained daily operational reports.
- Assisted supervisors with coordination of staffing and site coverage.
Tactical Security Guard – Toronto Transit Operations
1 Year 3 Months- Provided security services in a busy public transportation environment.
- Monitored assigned areas and responded to security and safety-related incidents.
- Conducted patrols and maintained a visible security presence.
- Assisted employees, contractors, visitors, and members of the public with inquiries.
- Prepared detailed occurrence reports and maintained accurate daily logs.
- Responded to emergencies and incidents while following established procedures.
- Used professional communication and de-escalation techniques to resolve challenging situations.
- Coordinated with supervisors, dispatchers, and other operational personnel.
- Maintained a high standard of customer service while ensuring safety and compliance.
Security Guard – Event Security
3 Months- Provided security services at large-scale events and venues.
- Controlled access points and monitored entrances and restricted areas.
- Assisted guests and provided professional customer service.
- Monitored crowds and identified potential safety or security concerns.
- Responded to incidents and followed emergency procedures.
- Prepared incident reports and communicated concerns to supervisors.
- Worked effectively in fast-paced environments with large numbers of visitors.
Education
Diploma - 3-Year Diploma
Diploma - 2-Year Diploma
Course - Certified Course
Certificate - Certificate/Course
Certificate - Certificate/Course
Course - Course/Training
Skills
Administrative Support & Office Coordination
Client & Customer Service
Dispatch & Communication
Scheduling & Coordination
Data Entry & Record Management
Report Writing & Documentation
Microsoft Office & Computer Applications
Incident Reporting
Conflict Resolution & De-escalation
Operations Support
Time Management & Multitasking
Professional Communication
Safety & Security Procedures
Problem Solving
Certification
- Security Guard Licence
- Emergency & Standard CPR
- First Aid
- WHMIS
- Smart Serve
- Operations Management Certification
- PMI Certification
- Management of Resistive Behaviour
- Use of Force
- Handcuffing & Baton Certification
Timeline
Client Service Administrative Assistant
Paragon Security
03.2026 - 08.2026Read More
Security Dispatcher
Paragon Security
06.2025 - 03.2026Read More
Tactical Security Guard – Toronto Transit Operations
ASP Security Services
03.2024 - 06.2025Read More
Security Guard – Event Security
Star Security
12.2023 - 03.2024Read More
Customer Service & Value in Market Analysis
Course from Course/Training
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Administrative Assistant
Certificate from Certificate/Course
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Medical & Clinical Administration
Certificate from Certificate/Course
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Operations Management
Course from Certified Course
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Computer Programming
Diploma from 2-Year Diploma
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Information Technology
Diploma from 3-Year Diploma
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