Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mac Kenley

Mac Kenley

Castillo,Surrey

Summary

I am currently on an Open Work Permit and is looking for a full-time/part time work. In terms of the work setting, I am willing to relocate immediately as per the necessity of the job. In terms of my communication skills, I am highly confident speaking in the English language, as I have learned a lot working from customer service/sale companies. I am dedicated and hardworking. I am also a good timekeeper with a good sense of humor and able to thrive in a busy and time pressure environment. And lastly, I am a team player who is always looking for a new thing to learn to continue growing, both as a professional and as an individual. - QUALIFICATIONS Experience in a Call Center work, Retention, Inbound Sales, or Email Marketing: Customer/Sales Representative, Business Outsourcing Company (AT&T) [ December 2017-January 2022] Flexible Schedule: Available to work evenings and weekends as required. Ability to Build Rapport with Customers Proficient in English and Proven track record of establishing strong relationships with clients/customers. Ability to Navigate Multiple Computer Systems: Proficient in using various and sales software, e.g., Salesforce, HubSpot, Microsoft Dynamics and CRM. Ability to Work in a Target-Driven Environment: Consistently met and exceeded sales targets in previous roles. Secure Area for Storing Company and Customer Information: Committed to maintaining confidentiality and data security. Requirements for Equipment and Internet: Equipped with dedicated workspace, high-speed internet, and necessary hardware. Proficient in Google Authenticator App for Enhanced Security: Skilled in using Google Authenticator app for two-factor authentication, providing an additional layer of security for accessing company systems and accounts. Experienced in setting up and managing accounts within the app to generate time-based one-time passwords (TOTPs) for secure logins. Familiar with troubleshooting common issues and ensuring seamless integration of the app with existing authentication processes.

Overview

6
6
years of professional experience

Work History

Timer – Line Cook (Trainee), Dishwasher

Smitty’s Restaurant
08.2023 - 01.2024
  • Joined Smitty’s Restaurant as a Trainee, helping kitchen staff in the line, managing kitchen procedures and being able to show a strong work ethic
  • Assisted with dishwashing duties, ensuring cleanliness and sanitation standards were maintained throughout the whole kitchen.

Cashier/Dining

Wendy’s
08.2022 - 04.2023
  • As a front runner, worked as a cashier and handled communicating with customers’ orders.

Customer Service Representative/Sales/Tech Support

SYKES ASIA
12.2017 - 01.2022
  • AT&T Telecommunication)
  • Managed an exceptional customer service and technical support for AT&T by handling inquiries, troubleshooting technical issues, and providing sales assistance
  • Maintained customer satisfaction by effectively resolving concerns and promoting additional services
  • Provided top-tier customer service and technical support for AT&T, addressing inquiries, resolving technical issues, and assisting with sales inquiries
  • Ensured customer satisfaction through effective problem-solving and promotion of additional services
  • Consistently met or have exceeded performance metrics, such as Average Handling time for Calls and Customer Satisfaction ratings, while adhering to company policies and procedures
  • Implemented email marketing strategies to engage with customers, promote AT&T products & service and drive sales initiatives.

Education

Bachelor of Science - Hospitality, Restaurant and Institution Management

Administration Diploma - Business, Marketing

Southern Alberta Institute of Technology
Calgary, Alberta
2023

Bachelor’s Degree Diploma -

De La Salle College of Saint Benilde
2018

Highschool Diploma -

Stonyhurst Southville International School
2013

Skills

  • Basic Skill in
  • Excel and Spreadsheet
  • Basic Skill in organizing, analyzing and presenting data using spreadsheets and excel
  • Ability to understand datasets perform basic calculations
  • Experience in Managing Customer Information, tracking sales performance, and forecasting trends
  • Capable of presenting insights and recommendations in a visually compelling manner
  • Facilitates informed decision-making across functions and departments through basic data analysis and reporting
  • SKILLS
  • CRM (Customer Relationship Management) Software:
  • Salesforce, Microsoft
  • Email Marketing Software:
  • Chimp
  • Scheduling Software/Platform:
  • Shift board When I Work and Deputy
  • Communication Platforms:
  • Zoom, Skype
  • Performance Tracking Tools:
  • Google Analytics, Tableau

Languages

English
Full Professional

Timeline

Timer – Line Cook (Trainee), Dishwasher

Smitty’s Restaurant
08.2023 - 01.2024

Cashier/Dining

Wendy’s
08.2022 - 04.2023

Customer Service Representative/Sales/Tech Support

SYKES ASIA
12.2017 - 01.2022

Bachelor of Science - Hospitality, Restaurant and Institution Management

Administration Diploma - Business, Marketing

Southern Alberta Institute of Technology

Bachelor’s Degree Diploma -

De La Salle College of Saint Benilde

Highschool Diploma -

Stonyhurst Southville International School
Mac Kenley