Kim Holdsworth-Pirri
Barrie,ON
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Paralegal, Legal Assistant to Terry Hawtin
X Copper Professional Corporation
Markham, Ontario
04.2013 - 04.2024
- Strong customer service skills; ability to empathetically manage difficult clients and effectively resolve outstanding issues or problems;
- provide customer service in person, over the phone, through text message, email, and written correspondence;
- perform administered legal support as required, including drafting, serving, and filing various motions, applications, and appeals. Prepare affidavits, open and prepare client accounts, prepare correspondence, and schedule meetings with various stakeholders. Maintain client files and filing systems. Provide customer service both in person and over the phone. Track documents;
- liaise with various stakeholders including clients, witnesses, court personal, counsel, Police Services, medical professionals, Probation, Corrections, Victim Witness, colleagues, and the public;
- appear before the Ontario Court of Justice and Provincial Offences Court as an agent on behalf of the accused and/or counsel; obtain disclosure, adjourn matters, and set trial dates;
- responsible for scheduling and tracking agents for court appearances in various jurisdictions.
Paralegal, Legal Assistant to Terry Hawtin
Terry Hawtin, Barrister & Solicitor
Richmond Hill, ON
03.2007 - 04.2024
- Strong customer service skills; ability to empathetically manage difficult clients and effectively resolve outstanding issues or problems.
- Provide customer service in person, over the phone, through text message, email, and written correspondence.
- Perform administered legal support as required, including drafting, serving, and filing various motions, applications, and appeals. Prepare affidavits, open and prepare client accounts, prepare correspondence, and schedule meetings with various stakeholders. Maintain client files and filing systems. Provide customer service both in person and over the phone. Track documents.
- Liaise with various stakeholders including clients, witnesses, court personal, counsel, Police Services, medical professionals, Probation, Corrections, Victim Witness, colleagues, and the public.
- Appear before the Ontario Court of Justice and Provincial Offences Court as an agent on behalf of the accused and/or counsel; obtain disclosure, adjourn matters, address motions, and set trial dates.
- Responsible for scheduling and tracking agents for court appearances in various jurisdictions.
Ontario Court of Justice, Court Clerk
Ministry of the Attorney General
Newmarket, ON
01.2003 - 03.2007
- Liaise with various stakeholders, including the judiciary, counsel, Police Service, Probation, Corrections, Victim Witness, colleagues, and the public.
- Exercise discretion in maintaining court decorum.
- Responsible for tracking, recording, and maintaining court records, exhibits, minutes, and court orders accurately.
- Assist judiciary in conducting jury selections; speak in front of large groups.
- Provide ongoing support to all court activities, including in and out of the courtroom, and all levels of court in a manner that is consistent with the rules and procedures as set out.
- Trainor and mentor.
- Arraign and caution accused person(s) and swear in or affirm witnesses and interpreters.
- Draft and review court orders. Caution and direct individuals appropriately, pursuant to a court order.
Education
Paralegal Studies
Everest College
Newmarket, ON09-2009
Skills
- Self motivated and reliable; excellent customer service skills;
- ability to work independently or as part of a team;
- proven ability to manage difficult and emotionally charged clients, empathetically;
- able to elicit and process necessary information from a diverse clientele;
- excellent verbal and written communication skills; project a positive professional image;
- the proven ability to work effectively in stressful/demanding environments; highly organized and able to schedule workload efficiently so as to achieve objectives within time constraints accurately;
- Good problem solving skills; able to arrive at optimal solutions within a short time frame; accustomed to handling sensitive confidential records
Custom
References available upon request.
Timeline
Paralegal, Legal Assistant to Terry Hawtin
X Copper Professional Corporation
04.2013 - 04.2024
Paralegal, Legal Assistant to Terry Hawtin
Terry Hawtin, Barrister & Solicitor
03.2007 - 04.2024
Ontario Court of Justice, Court Clerk
Ministry of the Attorney General
01.2003 - 03.2007
Paralegal Studies
Everest College
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