MERON ZEKARIAS
East York,ON
Summary
Customer-focused and adaptable professional with a strong background in customer service, marketing, and operational support. Skilled in building client relationships, managing multiple tasks, and troubleshooting IT issues. Adept at executing strategies to improve business outcomes and ensure client satisfaction. Proficient in Microsoft Office, OPERA, and Help Desk systems. Fluent in English, Tigrigna, and Amharic, with a solid understanding of service coordination and process optimization.
Overview
9
9
years of professional experience
Work History
Marketing Manager's Assistant
Zarayt IT Solutions
05.2022 - 07.2024
- Collaborated with creative and operational teams to align marketing initiatives with strategic goals.
- Conducted data-driven analysis to optimize campaigns and ensure alignment with client needs.
- Maintained digital marketing assets and collaborated with IT teams to resolve technical issues.
Store Clerk
Fabricland
12.2024 - Current
- Manage warehouse inventory by performing stock counts, monitoring inventory levels, and ensuring accurate records
- Restock products and organize merchandise in designated areas to maintain efficient workflow and accessibility
- Assist with receiving, unpacking, and verifying shipments, ensuring all items meet quality and quantity requirements
Customer Service Representative
Asmara Palace Hotel
12.2020 - 03.2022
- Managed digital records and implemented organization standards to improve operational efficiency.
- Resolved client inquiries by collaborating with cross-departmental teams to ensure seamless service.
- Assisted in training team members on using internal systems for managing customer data.
IT Field Support Technician
Polytech Institute – Asmara
10.2018 - 11.2020
- Provided hardware and software support for students and faculty, resolving technical issues efficiently.
- Managed computer maintenance, network troubleshooting, and system upgrades.
- Conducted training sessions for staff and students to ensure efficient use of IT systems and digital libraries.
- Maintained and updated the institute's IT inventory and technical documentation.
Librarian Assistant
Eritrean Institute Of Technology Library
07.2016 - 09.2018
- Developed and implemented metadata standards to optimize resource cataloging and retrieval.
- Audited and maintained digital and physical library collections, ensuring high data integrity and accessibility.
- Provided user training and support, enhancing students’ and faculty members’ ability to locate and utilize resources effectively.
- Improved operational workflows by integrating new library systems and processes.
Education
Bachelor’s - Library Information Science
EIT College of Science
Mainefhi, Zoba Maekel06.2017
Certificate - Computer Maintenance
Polytech
09.2015
Skills
- Customer Service
- Conflict Resolution
- Team Leadership
- Staff Mentoring
- IT Support
- Troubleshooting
- Marketing Strategy
- Business Development
- Process Optimization
- Client Relationship Management
- Microsoft Office
- Help Desk Systems
Languages
English
Professional Working
Timeline
Store Clerk
Fabricland
12.2024 - Current
Marketing Manager's Assistant
Zarayt IT Solutions
05.2022 - 07.2024
Customer Service Representative
Asmara Palace Hotel
12.2020 - 03.2022
IT Field Support Technician
Polytech Institute – Asmara
10.2018 - 11.2020
Librarian Assistant
Eritrean Institute Of Technology Library
07.2016 - 09.2018
Bachelor’s - Library Information Science
EIT College of Science
Certificate - Computer Maintenance
Polytech
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