Darille Ishimwe

• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
• Utilized effective communication skills to empathetically understand customer needs and concerns
• Maintained accurate and detailed records of customer interactions and transactions
• Acted as a point of escalation for complex issues, demonstrating problem-solving skills and expertise.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Followed scripts, policies, and procedures to align with airport and company regulations

• Built customer confidence by actively listening to their concerns and giving felicitous

feedback

• Liaised with translation service to properly serve all travelers in the language they are comfortable using

• Demonstrated my ability to function effectively in a fast-paced, multi-faceted environment

• Built and sustained excellent communication skills and fostered strong working relationships with peers

• Properly directed inbound calls in phone queues to improve call flow

• Managed customer inquiries and complaints via phone and email, ensuring prompt and satisfactory resolution
• Provided information on products, services, and order status, contributing to high customer satisfaction
• Processed customer orders, returns, and exchanges, maintaining accuracy and efficiency
• Documented customer interactions accurately in the system and ensured follow-up on any outstanding issues
• Actively listened to customers' concerns, provided appropriate feedback, and offered empathetic support to build trust and confidence.