ACCOLADE M MASEKO
GTA,ON
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Research Assistant
Cadence Foresight Innovations
07.2023 - 06.2024
- Assisted in collection of data through methods such as surveys, interviews, observations, or content analysis, while maintaining ethical research practices
- Perform administrative tasks like scheduling meetings, organizing research materials, website management, designing materials, and assisting in project documentation
Volunteer
Centre for Young Black Professionals
10.2023 - 10.2023
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Supported underprivileged families with essential services such as food distribution and back-to-school drive.
Volunteer
Redemption Paws Organization
09.2023 - 09.2023
- Assisted in giving dogs a new home.
- Collaborated with fellow volunteers for efficient management of daily tasks and responsibilities at the adoption center.
- Ensured the safety of both animals and visitors by adhering to established shelter protocols during interactions between dogs and potential adopters.
Warehouse Associate
Canpar Transport
06.2023 - 08.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 50pounds.
- Unloaded pallets and deliveries and organized products in warehouse.
Education
Construction Engineering Technology -
George Brown College
01.2025
Pre-Apprenticeship - Glass and Metal Technology
Finished Trades Institute of Ontario
08.2024
Construction and Home Renovation Technology -
York Construction Academy
04.2024
Skills
- Customer service
- Time management
- Great communication skills
- Ability to read and interpret measurements
- Strong attention to detail
- Problem-solving
- Ability to lift 50lbs
- Safety awareness
- Organizational skills
- Technical proficiency
- Willingness to learn and follow instructions
- Team collaboration and communication
Certification
- SafeCheck Food Handler
- WHMIS
- Working at Heights
- Power Elevated Work Platforms
- Suspended Access
- Confined Spaces
- Health and Safety
- Hoisting and Rigging
- First Aid/CPR
- Forklift
Languages
English
Native or Bilingual
Xhosa
Native or Bilingual
Certificates
- Food handlers
- WHMIS
- Working at Heights
- Power Elevated Work Platforms
- Suspended Access
- First Aid & CPR
- Hoisting and rigging
- Forklift
References
Kwame Botchway
+1 (519) 588-7787
Timeline
Volunteer
Centre for Young Black Professionals
10.2023 - 10.2023
Volunteer
Redemption Paws Organization
09.2023 - 09.2023
Research Assistant
Cadence Foresight Innovations
07.2023 - 06.2024
Warehouse Associate
Canpar Transport
06.2023 - 08.2023
Pre-Apprenticeship - Glass and Metal Technology
Finished Trades Institute of Ontario
Construction and Home Renovation Technology -
York Construction Academy
Construction Engineering Technology -
George Brown College
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