Sherri Thorne
Dartmouth,NS
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional administrative support in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Nova Scotia Utility & Review Board
12.2016 - Current
- Act as administrative support to multiple members of the Board by producing and formatting various formal Board documents;
- Reduce errors in documentation by meticulously proofreading and editing written materials such as formal Board decisions, memos, and letters ensuring content accuracy, clarity, and proper grammar;
- Ensure timely completion of projects with diligent task prioritization, delegation, and follow-up.
- Coordinate travel arrangements while adhering to budgetary guidelines and preferences.
- Transcribe various audio files, voice messages, and dictations using Express Scribe;
- Perform online legal searches for case law and statutory references;
- Daily use and proficiency in various computer programs like MS Word, Adobe Acrobat, and case management systems (FileMaker);
- Schedule and coordinate meetings, appointments, and conference calls;
- Safeguard company information by maintaining strict confidentiality in handling sensitive documents and records by adhering to proper redaction and confidentiality protocols
- Draft agendas, record minutes and generate documents to facilitate meetings.
- Volunteer to help with special projects of varying degrees of complexity.
- Streamlined new employee onboarding process, reducing ramp-up time for incoming staff members.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
Public Proceedings Assistant
Nova Scotia Utility & Review Board
02.2014 - 12.2016
- Supervised all Board hearings by greeting and directing parties and ensuring the overall smooth running of the hearing;
- Acted as the main point of contact between the Board and the participants involved in the proceeding;
- Assisted all parties of a hearing by answering all their questions, ensuring any special technical set-ups were arranged, and, when necessary, explaining Board processes to new participants;
- Operated all necessary recording, conference call, and audiovisual equipment;
- Verified the quality and clarity of sound files;
- Arranged travel preparations for out-of-town hearings by way of booking rental vehicles, and hotel accommodations, and coordinated travel times;
- Liaised with personnel at various out-of-town hearing venues to ensure the proper courtroom setup of the room, and to ensure our ease of access to necessary audio equipment and extra tables and chairs, if needed;
- Mentored other assistants who arrived at the Board. Was always given positive, verbal feedback on my teaching styles and capabilities.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Optimized resource usage by managing inventory levels, ordering supplies, and maintaining equipment functionality.
- Contributed to a positive work environment with strong interpersonal skills and a proactive teamwork attitude.
- Demonstrated adaptability by quickly mastering the use of new equipment.
Fundraiser
QEII Health Sciences Centre Foundation
08.2012 - 05.2014
- Raised funds by informing donors of various fundraising campaigns.
- Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
- Boosted donor retention rates with timely follow-up communications and personalized acknowledgements.
Claims Assistant
Intact Insurance
06.2011 - 02.2014
- Served as a liaison between policyholders, adjusters, and other internal departments to ensure seamless communication throughout the claims process.
- Increased customer satisfaction by promptly addressing inquiries and providing clear, accurate information on claim status.
- Supported claims team with effective communication and timely data entry for expedited resolutions.
- Reduced claim processing time by maintaining organized filing systems and accurate documentation.
Education
Certificate in Business Communication -
Saint Mary’s University
Halifax, NS04.2015
TESL Certificate -
Saint Mary’s University
Halifax, NS06.2012
Legal Administration -
Mactech Distance Education
Sydney, NS06.2011
International Humanitarian Law Course -
University of Ottawa
Ottawa, ON06.2011
B.A. Major: International Development Studies Minor: Psychology -
Saint Mary's University
Halifax, NS06.2008
Skills
- Administrative Support Professional
- Deadline-Oriented
- Meticulous Attention to Detail
- Microsoft Office Proficiency
- Problem-Solving Abilities
- Analytical Thinker
- Team Player
- Computer Proficiency
Volunteer Experience
YMCA – Immigration Program, Halifax, NS, ESL teacher, 07/2019, 08/2019
References
Available upon request.
Timeline
Administrative Assistant
Nova Scotia Utility & Review Board
12.2016 - Current
Public Proceedings Assistant
Nova Scotia Utility & Review Board
02.2014 - 12.2016
Fundraiser
QEII Health Sciences Centre Foundation
08.2012 - 05.2014
Claims Assistant
Intact Insurance
06.2011 - 02.2014
Certificate in Business Communication -
Saint Mary’s University
TESL Certificate -
Saint Mary’s University
Legal Administration -
Mactech Distance Education
International Humanitarian Law Course -
University of Ottawa
B.A. Major: International Development Studies Minor: Psychology -
Saint Mary's University
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