
A+ certified IT professional with experience in network troubleshooting, hardware and software installation, configuration and administration of LAN infrastructure. With a broad 8 years of excellent experience in service desk and customer service, implementation and troubleshooting software and hardware related issues, MAC, Microsoft and smart devices
Remote support
Application support
Hardware maintenance
Incident management
Mobile device management
ITIL framework
Active directory
Problem-solving
Self motivation
Goal setting
Project management
Technical communication
Issue and resolution tracking