Aziza Ally Abdallah
North York,Canada
Summary
Results-oriented and quality-driven professional offering more than 3 years of experience in office administration, customer service, and sales. Solid understanding of HR functions and best practices, including but not limited to manpower planning, recruitment and selection, compensation and benefits administration, and basic payroll processing. Sound knowledge and application of office protocols and clerical procedures with some background in Financial and Management Accounting. Demonstrates expertise in selling residential and commercial properties. Strong background in relationship building and client engagement. Highly capable of working effectively with functional and cross-functional teams across all levels in the organization. Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint, & Outlook), database and customer relationship management software programs, virtual meeting platforms, and online technologies with hands-on experience operating a multi-line phone system.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Support Assistant and Program Facilitator
Reena Foundation
03.2022 - Current
- Supporting clients when experiencing challenges or responsive behaviors Assisting clients with developmental disabilities, develop meaning vocational, social and daily living skills Schedule meetings and appointments Files documents both physically and electronically Generate monthly report as required Updating client’s files and complete required documentation
Administrative Assistant
Reena Foundation
09.2019 - 01.2023
- Inputs electronic data, information, sends and receive faxes Prepare and distributes documents - minutes, memos, meeting schedules and letters Sorts, distributes incoming mail and arrange courier services Tracks policy sign offs by employees in data base and provide reports Schedule meetings, appointments and books rooms Tracks registration for conferences and arrange accommodation and schedules Manages team schedule and act as back up to other administrative support staff Files documents both physically and electronically Manages Supervisors, Manager On-call system, confidential phone list and other sources Generate monthly report as required and Prepare outgoing mails and monitor postage meter Administrative support to management as directed and Act as receptionist back up when needed
Administrative Assistant
Ilala Municipal Council
06.2014 - 05.2015
- Maintained confidential municipal records in digital and manual filing systems
- Prepared reports to track progress of ongoing projects for multiple stakeholders
- Operated a multi-line telephone system; received and directed calls to appropriate staff and/or department in an accurate and timely manner
- Handled inquiries and provided information about municipal support services
- Addressed simple to complex complains following customer service protocols with poise and diplomacy ensuring client satisfaction at all times
- Ensured up-to-date knowledge of municipal services to provide accurate information to constituents
- Entered data into the spreadsheet to create clear visuals and supplement written reports
- Collaborated with management and staff across all departments to coordinate administrative tasks, including but not limited to records keeping, file maintenance, appointment scheduling, and other clerical duties from time-to-time.
Receptionist
Eloquent Law Attorneys
03.2013 - 04.2014
- Welcomed and greeted guests, visitors, and clients upon arrival in a professional and courteous manner; directed them to the right department and personnel
- Completed initial intake to streamline the assessment process for the legal team
- Scheduled first-time and follow up appointments with clients in person or over the phone
- Drafted memos, letters, minutes, reports, and various correspondences utilizing MS Office Suite
- Updated lawyers’ calendar of activities to reflect scheduling changes and cancellations
- Maintained a comprehensive filing system that included confidential legal information
- Carried out clerical procedures from time-to-time such as arranging courier services and printing, scanning, photocopying, faxing, of various forms/documents.
Sales Representative
Cosmos Group Ltd.
05.2013 - 10.2013
- Selected real estate options for diverse clientele based on their needs and budget
- Developed positive rapport with multiple stakeholders, developers, and buyers
- Provided after-sales service to meet customers’ ongoing needs and increase sales
- Negotiated with customers to accommodate their budget and organizational targets.
Education
Human Resource Management -
Seneca College
01.2017
International Business Management -
Seneca College
01.2016
Bachelor in Business Administration -
College of Business Education
01.2014
Skills
- Data Entry
- Project Coordination
- Front-Desk/Reception
- Telephone Handling
- Problem Resolution
- Intake & Assessment
- Appointment Scheduling
- Report Writing
- File Maintenance
- Document Control
- Calendar Management
- Minute-Taking
- Strategic Selling
- Effective Negotiation
- First Aid Certified
- Quality Assurance
- Strategic Recruitment
- Targeted Selection
- HR Planning & Development
- Human Resources Information System (HRIS)
- Strong Organization
- Professionalism and Etiquette
- Resourcefulness and Initiative
- Multitasking and Time Management
- Meeting Coordination
- Teamwork and Collaboration
- Fast Learner
- Customer Service
- Problem-Solving
- Excellent Communication
- Reliability
- Organizational Skills
- Office Administration
- Microsoft Office
- Excel spreadsheets
- Database entry
- Scheduling and calendar management
- Filing and data archiving
Professional Development
- Workplace Health & Safety Awareness (Ministry of Labour Ontario, Canada)
- Emergency First Aid (Red Cross, Canada)
- Quality Assurance Measures Training (QAM, Canada)
- WES Certificate (Canada)
Languages
English
Full Professional
Swahili
Full Professional
Certification
- CPR/AED Certification
Timeline
Support Assistant and Program Facilitator
Reena Foundation
03.2022 - Current
Administrative Assistant
Reena Foundation
09.2019 - 01.2023
Administrative Assistant
Ilala Municipal Council
06.2014 - 05.2015
Sales Representative
Cosmos Group Ltd.
05.2013 - 10.2013
Receptionist
Eloquent Law Attorneys
03.2013 - 04.2014
Human Resource Management -
Seneca College
International Business Management -
Seneca College
Bachelor in Business Administration -
College of Business Education
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