Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marwa Khan

Toronto,ON

Summary

Self-motivated administrative representative intake worker experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

7
7
years of professional experience

Work History

Adviser

SportChek
Toronto, Ontario
10.2022 - Current
  • Kept clean, organized and well-stocked checkout areas
  • Addressed customer questions and complaints with professionalism
  • Processed returned items in line with store policy.

Placement Student Case Worker

TNO
Toronto, ON
09.2023 - 04.2024

• Protected client privacy, adhering to confidentiality requirements.

• Advocated on patient's behalf with appropriate local, state and federal

agencies.

• Assessed client needs and developed individualized plans of care.

  • Planned and organized workshops for participants of all ages about employment.

Placement student

YMCA
Scarborough, ON
01.2023 - 04.2023
  • Organized and maintained filing systems for documents and records.
  • Greeted visitors, clients and guests in a professional manner.
  • Created customized resumes for clients based on their individual needs and goals.
  • Prepared and presented workshop related to employment

Sales Associate

Winners
Markham, ON
10.2021 - 12.2021
  • Resolved customer concerns using strong communication and conflict management skills
  • Built attractive displays and merchandised products
  • Part of the markdown team
  • Assisted customers with sales and service needs.

Deputy Returning Officer

Canada Election
Toronto, ON
09.2021 - 09.2021
  • Kept files organized and updated for efficient use
  • Helped team handle high-volume work by prioritizing tasks and organizing supplies
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris.

Retail Sales Associate Cashier

RHR Fashion
Markham, ON
06.2019 - 02.2020
  • Assisted customers with questions such as return policies and upcoming promotions
  • Kept customers happy by quickly processing payments and bagging purchases
  • Helped prepare for new product lines and seasonal changes by consolidating products and setting up clearance section
  • Greeted customers and asked open-ended questions to assess needs.

Teachers assistant

THORNCLIFFE PARK PUBLIC SCHOOL
Toronto, ON
07.2019 - 08.2019
  • Planned and used appropriate instructional and learning strategies, activities, materials, equipment, and technology
  • Created classroom environment conducive to learning.

Event planner/organizer

Thorncliffe Park Women's Committee
Toronto, Ontario
06.2018 - 07.2018
  • Organized events
  • Set up and tidied the area for events
  • Organized and sold food to the attendees.

Organizer

Marc garneau art department
Toronto, Ontario
10.2017 - 11.2017
  • Cleaned up the area
  • Organized the art room.

Education

Seneca College
08-2024

Marc Garneau Collegiate Institute
02.2020

Skills

  • Computer skills (microsoft word, powerpoint, word excel)
  • Communication skills, trilingual (english, pashto, urdu)
  • Customer service
  • Enthusiastic behaviour
  • Multitasking, Attentive
  • Organization skills
  • Ability to work well with others
  • Responsible
  • Problem solving
  • Verbal and written communication

Timeline

Placement Student Case Worker

TNO
09.2023 - 04.2024

Placement student

YMCA
01.2023 - 04.2023

Adviser

SportChek
10.2022 - Current

Sales Associate

Winners
10.2021 - 12.2021

Deputy Returning Officer

Canada Election
09.2021 - 09.2021

Teachers assistant

THORNCLIFFE PARK PUBLIC SCHOOL
07.2019 - 08.2019

Retail Sales Associate Cashier

RHR Fashion
06.2019 - 02.2020

Event planner/organizer

Thorncliffe Park Women's Committee
06.2018 - 07.2018

Organizer

Marc garneau art department
10.2017 - 11.2017

Seneca College

Marc Garneau Collegiate Institute
Marwa Khan