Ezechiel Toussaint
Ottawa,Canada
Summary
Business administration graduate with 4 years of experience in administrative management and 1 year in customer service. Demonstrates dynamism, self-motivation, and flexibility, coupled with exceptional organizational and observational skills. Strong capabilities in resource management, teamwork, and innovative decision-making. Fluent in advanced French and proficient in functional English. Equipped with graphic design skills using Adobe Photoshop and Canva, as well as proficiency in Microsoft Word, Excel, PowerPoint, Google Workspace, and QuickBooks. Proven ability to handle multiple projects simultaneously while meeting deadlines under pressure. Exhibits strong interpersonal skills, enabling effective collaboration with individuals from diverse cultural backgrounds.
Overview
6
6
years of professional experience
Work History
Project Coordinator for Youth
YMCA Haiti Association
03.2024 - 05.2024
- Supported the development of youth and adults through programs and activities
- Prepared copies and printed posters
- Participated in and assisted with the organization of seasonal activities for children (Halloween, Christmas, etc.)
Sales Representative
Market IT
01.2024 - 03.2024
- Company Overview: Service Sales Sector
- Updated and organized commercial documentation and customer follow-up information
- Developed and maintained strong customer relationships, leading to increased loyalty and retention
- Service Sales Sector
Customer Service Representative
Digicel Haiti
02.2023 - 03.2024
- Managed customer interactions via phone, email, and chat to ensure an optimal customer experience
- Implemented personalized strategies, increasing the conversion rate of prospects into loyal customers by 15%
- Proactively resolved customer issues, ensuring high satisfaction and continuous loyalty
Commercial Management Manager
Canal Plus Store
06.2019 - 01.2023
- Supervised sales and customer service teams to ensure excellent team performance
- Consistently achieved monthly and annual sales targets through proactive management and team motivation
Payroll and Accounting Manager
Agrobiz
04.2018 - 06.2019
- Managed payroll administration for a team of 30 employees, ensuring compliance and meeting deadlines
Education
Business Administration Techniques -
La Cité Collégiale
Ottawa, ON06.2026
Customer Care Services Training -
Unigestion Holding S.A (Digicel Haiti)
02.2023
Bachelor's Degree - Management
Université de Port-au-Prince
07.2022
Skills
- Performance Improvement Strategies
- Efficiency Enhancement Strategies
- Client Relationship Management
- Recruitment Expertise
- Comprehensive Cost Assessment
- Resource Management
- Client Retention Strategies
- Equity and Inclusion Practices
Languages
French
Native or Bilingual
English
Future Projects And Goals
Complete my studies at La Cité Collégiale and then obtain a Bachelor's degree in Commercial Sciences at the University of Ottawa, specializing in financial management., Enter the Canadian job market in a financial management or analysis role and progress to leadership positions in finance, administration, or customer service., Develop a consulting business in management and finance while actively contributing to community and humanitarian projects in Canada and abroad.
Professional Development And Certification
- Conducting productive meetings, Certificat LinkedIn Learning, 01/01/25
- Mastering Competency-Based Interviewing, Certificat LinkedIn Learning, 01/01/25
- Business English: Negotiation Techniques, Certificat LinkedIn Learning, 01/01/25
- Remote interviews for HR, Certificat LinkedIn Learning, 01/01/25
- The foundations of finance, Certificat LinkedIn Learning, 01/01/25
- IFRS Updates/ Budgeting Workshop, RZB Group Reporting, 06/01/21
Community Service
Project Coordinator for Youth, YMCA Haiti Association, Port-au-Prince, Haiti, 03/01/24, 05/01/24, Supported the development of youth and adults through programs and activities., Prepared copies and printed posters., Participated in and assisted with the organization of seasonal activities for children (Halloween, Christmas, etc.).
Hobbies and Interests
- Reading
- Photography
- Videography
- Interest in cultures and intercultural communication
- Volunteering
- Travel
Timeline
Project Coordinator for Youth
YMCA Haiti Association
03.2024 - 05.2024
Sales Representative
Market IT
01.2024 - 03.2024
Customer Service Representative
Digicel Haiti
02.2023 - 03.2024
Commercial Management Manager
Canal Plus Store
06.2019 - 01.2023
Payroll and Accounting Manager
Agrobiz
04.2018 - 06.2019
Customer Care Services Training -
Unigestion Holding S.A (Digicel Haiti)
Bachelor's Degree - Management
Université de Port-au-Prince
Business Administration Techniques -
La Cité Collégiale
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