TOMA OKUMAGBA
Toronto,Canada
Summary
Dedicated and professional Receptionist with a strong commitment to providing excellent customer service and ensuring a positive experience for clients and visitors. Highly organized and detail-oriented with the ability to handle multiple tasks and responsibilities in a fast-paced environment. Skilled in managing administrative duties and maintaining efficient office operations.
Overview
5
5
years of professional experience
Work History
VIP Cast Member
Cineplex
09.2023 - Current
- Welcomed and assisted guests as a host
- Managed seating arrangements and ensured a smooth entry process
- Ran errands and facilitated communication between different areas of the Theater
- Served drinks in the theater
- Contributed to maintaining a clean and organized environment
Tech support
Direct Logistics Plus
Nigeria
01.2020 - 03.2023
- Provide technical support to customers via phone, email, or chat
- Resolve hardware, software, and network issues for the logistics team
- Stay updated on industry trends and new technologies
- Diagnose, troubleshoot, and escalate complex technical problems
- Respond to customer inquiries and technical requests following established procedures
- Greet and assist visitors, creating a welcoming environment
- Manage phone calls and direct inquiries to appropriate personnel
- Schedule appointments and maintain the office calendar
- Coordinate meetings and prepare necessary materials
- Handle incoming/outgoing mail, packages, and deliveries
- Provide administrative support, including data entry and document management
- Ensure the reception area is clean and organized
Education
Bachelor Of Applied Science - Computer Science
York University
Toronto, NoneSkills
- Customer service
- Telephone etiquette
- Appointment scheduling
- Administrative support
- Multitasking
- Organization
- Attention to detail
- Problem-solving
- Communication skills
- Time management
Languages
English
Full Professional
Additional Information
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Familiarity with office equipment, such as printers, Fluent in English (written and spoken), Strong interpersonal and communication skills, Ability to work effectively in a team environment, Excellent problem-solving and decision-making abilities
Timeline
VIP Cast Member
Cineplex
09.2023 - Current
Tech support
Direct Logistics Plus
01.2020 - 03.2023
Bachelor Of Applied Science - Computer Science
York University