Janessa Ramirez
Modesto
Summary
Proven to excel in customer engagement and cash handling, I significantly enhanced the shopping experience at J's Smoke Shop. Leveraging patience, empathy, and critical thinking, I adeptly managed inventory and resolved complaints, fostering strong client relationships and maintaining high accuracy in transactions. My dedication ensured smooth store operations, contributing to its success.
Overview
3
3
years of professional experience
Work History
J's Smoke Shop
Ali Saleh
01.2022 - 02.2025
- Developed strong relationships with customers through clear communication, and empathetic listening.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with training and mentoring new staff members.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Ceres High School
2320 Central Ave, Ceres, CA 95307Skills
- Patience and empathy
- Superior Customer Engagement
- Work ethic and integrity
- Critical Thinking Skills
- Multitasking and organization
- Decision-making
- Time management
- Guest engagement
Timeline
J's Smoke Shop
Ali Saleh
01.2022 - 02.2025
High School Diploma -
Ceres High School
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