KRUTI BRAHMBHATT
Nepean,Canada
Summary
Results-driven professional with extensive experience in team management, customer service, and operations across healthcare and retail environments. Adept at streamlining workflows, optimizing schedules, and enhancing customer experiences. Strong problem-solving skills, attention to detail, and ability to lead teams in high-paced settings. Proficient in Microsoft Office Suite and clinic management software.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Best Buy
Ottawa, Ontario
05.2024 - 09.2025
- Processed transactions, returns, exchanges, and refunds, ensuring accuracy and compliance with company policies.
- Provided expert support for Omni-Channel services, assisting customers with online orders, in-store pickups, and troubleshooting purchase issues.
- Maintained a strong understanding of Best Buy's products, services, and promotions, guiding customers to make informed purchasing decisions.
- Resolved customer complaints and escalations, using problem-solving skills to provide satisfactory solutions.
- Collaborated with team members and managers in a fast-paced retail environment, adapting to shifting priorities and peak business hours.
- Developed filing systems to improve document retrieval and organization standards.
- Supported HR functions such as onboarding new hires or processing employee benefits paperwork.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
Senior Administrative Assistant
Pro Physio Plus
Ottawa, Ontario
05.2022 - 05.2024
- Supervised daily clinic operations, ensuring efficient coordination of physiotherapy, massage therapy, and chiropractic services to optimize patient care.
- Managed staff schedules, overseeing appointments for multiple healthcare professionals while balancing patient demand and availability.
- Led administrative and financial operations, including billing, insurance claims, and patient record management to ensure compliance with healthcare regulations.
- Provided exceptional customer service, addressing patient concerns, scheduling conflicts, and resolving inquiries with professionalism.
- Implemented workflow improvements, optimizing front-desk operations and enhancing overall clinic efficiency.
- Assisted with staff training and onboarding, ensuring new employees understood clinic policies, procedures, and customer service expectations.
- Handled incoming correspondence, prioritizing requests for timely responses.
Physiotherapy and Administrative Assistant
Senses Physiotherapy Clinic
05.2021 - 05.2022
- Assisted physiotherapists with evidence-based treatment programs, ensuring proper patient care and exercise supervision.
- Managed appointment scheduling and medical records, maintaining accuracy and confidentiality.
- Ensured compliance with healthcare safety protocols and infection-control procedures to maintain a safe clinic environment.
- Provided front-desk administrative support, including answering inquiries and coordinating patient visits.
Education
Fitness And Health Promotion -
Algonquin College
Ottawa, CanadaBachelors of Physiotherapist -
Ahmedabad, IndiaSkills
- Leadership & Team Support Staff Training & Onboarding
- Workflow Optimization Operational Management
- Microsoft Office Suite Clinic Management Software
- Customer Service Excellence Conflict Resolution
- Problem-Solving Adaptability Collaboration
- Project coordination expertise
Certification
- FIRST AID AND CPR-C, Canadian Red Cross, 03/01/21
- Certification in Worker Health and Safety Awareness, MM/DD/YY
Timeline
Senior Administrative Assistant
Best Buy
05.2024 - 09.2025
Senior Administrative Assistant
Pro Physio Plus
05.2022 - 05.2024
Physiotherapy and Administrative Assistant
Senses Physiotherapy Clinic
05.2021 - 05.2022
Fitness And Health Promotion -
Algonquin College
Bachelors of Physiotherapist -
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