Visakh Vijayan
Data Analyst | Power BI Developer
Ontario,ON
Summary
Enthusiastic Data Analyst/BI Developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of gathering insights from data and training in Power BI and Python. Motivated to learn, grow and excel in Analytics industry.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Lead, Workforce Management
Concentrix Services Private Limited
Bangalore , India
2021.01 - 2021.07
- Streamlined and automated a key performance report in Excel that saved the team 5 hours each day.
- Proactively developed a trend analysis using Microsoft Excel and Power BI, which helped to reduce the shrinkage by 15%.
- Built data visualizations in Excel and power BI to demonstrate the new strategies resulting in productivity improvement of 20%.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
Sr. Representative, WFM
Concentrix Services India Private Limited
Bangalore , India
2019.11 - 2020.12
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Tracked employee hours and inventory movements.
Executive- Real Time
Teleperformance Global Service Private Limited
Bangalore , India
2019.02 - 2020.11
- Improve service level with better agent productivity by monitoring and highlighting on Real Time.
- Develop effective reports and dashboard using Microsoft Excel to improve the agent productivity and adherence.
- Analyze the agent adherence and productivity to improve performance.
Customer Service Associate
Teleperformance
Bangalore , India
2017.10 - 2019.02
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered basic technical support for clients on wide range of company products.
Education
Ontario College Graduate Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
Barrie, ON 2021.09 - Current
Bachelor of Technology - Electronics And Communication Engineering
University of Calicut
Calicut, India 2011.09 - 2015.05
Skills
Power BI
Accomplishments
- Collaborated with team of 3 in the development of CCSI Dashboard using Power BI and Microsoft Forms.
- Implemented Covid-19 Outbreak dashboard using Power BI
Timeline
Ontario College Graduate Certificate - Big Data Analytics
Georgian College of Applied Arts And Technology
2021.09 - Current
Lead, Workforce Management
Concentrix Services Private Limited
2021.01 - 2021.07
Sr. Representative, WFM
Concentrix Services India Private Limited
2019.11 - 2020.12
Executive- Real Time
Teleperformance Global Service Private Limited
2019.02 - 2020.11
Customer Service Associate
Teleperformance
2017.10 - 2019.02
Bachelor of Technology - Electronics And Communication Engineering
University of Calicut
2011.09 - 2015.05
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