Snizhana Lysa
Toronto
Summary
Compassionate and dedicated Immigration Case Manager with expertise in managing a diverse range of immigration cases, including family sponsorships, work permits, permanent residency applications, citizenship processes, and humanitarian programs. Currently focused on supporting Humanitarian and Compassionate applications for Ukrainians, assisting individuals and families affected by conflict in navigating the immigration process with care and efficiency. Known for strong attention to detail, excellent communication skills, and a deep understanding of cultural sensitivity. Experienced in managing multiple cases simultaneously, maintaining accurate records, and collaborating with legal teams to deliver timely, effective solutions. Proficient in case management software and consistently updated on changes in immigration laws and policies.
Overview
9
9
years of professional experience
Work History
Immigration Case Manager (Intern/Volunteer)
I.B. Your Paralegal
12.2023 - Current
- Gather Documentation: Collect and organize necessary documents.
- Form Preparation: Complete and prepare the required immigration application forms.
- Ensure Document Accuracy: Review all documents to ensure they meet Canadian immigration requirements and that no essential information is omitted or incorrect.
- Track Deadlines: Ensure that deadlines are met, including biometrics, medical exams, or document submission requests from immigration authorities.
- Work closely with immigration consultant. Assist with preparing the necessary paperwork and supporting documents for her legal representation.
- Regular Client Updates: Keep clients informed about the status of their application and inform them of any requests or changes from immigration authorities.
- Answering Inquiries: Address client concerns and questions related to the progress of their immigration case and any potential issues that may arise.
- Stay updated on Canadian immigration programs.
- Case Organization: Maintain a well-organized case management system for each client, ensuring all documents are filed correctly and that case progress is tracked.
- Electronic and Paper Filing: Keep both electronic and physical files organized, ensuring that all client information is kept secure and confidential.
- Record Keeping: Maintain detailed records of communication, documents submitted, and any follow-up actions required.
- Language Support: provide translation or interpretation services for clients who speak doesn't speak English.
QA Analyst
Testing In Clouds
06.2021 - 12.2023
- Analyze the Business Requirements and closely work with the Business Team to get the clarifications addressed
- Developed test cases, reviewed and Involved in Functionality and Regression Testing
- Created, Reviewed and updated Test Scenarios, Test Cases and Test Data
- Designed, executed and maintained Selenium Web Driver (TestNg) automated test cases
- Responsible for entering bugs into an automated bug management system and performing regression tests after the bugs were fixed
- Participated in test planning and test cases review meetings
- Worked closely with business experts and developers in order to perform my duties
- Some Backend testing by executing SQL statements
- Tested Mobile app on Mobile device
Manual QA Analyst
Smart Test Inc
03.2019 - 06.2021
- Developing Quality Assurance Process and Procedures, Reviewing QA Requirement Specification, audit procedures and Test Strategy/Test cases planning by using Jira/Zephyr tools
- Conducting GUI, functional, Security, regression, stress, “black-box” testing
- Working on Agile methodology
- Experience with Microsoft SQL Production Server to create Join SQL quarries to ensure database stability
- Using JIRA to submit bug reports and track them
- Attended review meetings to analyze client requirements and arranging test environment for the execution of test cases
- Collaborating with different teams throughout the software development life cycle to create test cases as per business requirements
- Worked closely with the development team for brainstorming sessions
- Planning various test case scenarios to detect bugs, classify the errors based on severity, priority, and informing the development team and track it to closure
- Independently analyzes issues, recommends software changes and writes detailed bug reports
- Provided quality updates to project managers
- Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors
Housekeeping Manager
The Hazelton hotel
02.2017 - 02.2019
- Report to the Executive Housekeeper & Director of Housekeeping
- Opening and preparation of daily assignment sheets for the Housekeeping Team, as required
- Conduct daily room inspections & VIP checks for conformance to prescribed standards of Forbes
- Complete daily audits of staff
- Respond to requests from guests, supervisors or management in a friendly, timely and efficient manner and ensure satisfactory follow up
- Inventories stock to verify adequate supplies
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results
- Verifies all employees have proper supplies, equipment and uniforms
- Communicates areas that need attention to staff and follows up to verify understanding
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Responds to and handles guest problems and complaints
- Strives to improve service performance
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary
- Observes service behaviors of employees and provides feedback to individuals
- Verifies employee recognition is taking place on all shifts
- Participates in an on-going employee recognition program
- Celebrates successes and publicly recognizes the contributions of team members
Housekeeping Supervisor
The Hazelton hotel
07.2015 - 02.2017
- Schedule shifts and arrange for replacements in cases of absence
- Motivate team members and resolve any issues that occur on the job
- Consistently offer professional friendly and engaging quest service
- Inspect all assign quest rooms to the highest standards, update and record of inspected rooms
- Report all maintenance issues prior release quest rooms
- Follow all safety and sanitation policies along with department policies and procedures
- Anticipate guests needs, respond promptly and acknowledge all guests requests
- Ensure security of guest rooms and privacy of guests
- Resolve guest complaints, ensuring the highest level of guest satisfaction
- Assisting in training of new Room Attendants
- Ensure all public areas are to the highest level of cleanliness standards
- Inspection of all public areas and quest suites
Education
Diploma - Immigration Case Management
Herzing College
05-2025
Post-Graduate Certificate - General Art And Science
Niagara College
Niagara-on-the-Lake, ON06-2015
Post-Graduate Certificate - Hospitality And Tourism Management
Niagara College
Niagara-on-the-Lake, ON06-2014
Master - Hospitality And Tourism Management
National Aviation University
Kyiv, Ukraine06-2013
Bachelor - Translation - English
National Aviation University
Kyiv, Ukraine06-2013
Skills
- Knowledge of Immigration Law
- Attention to Detail
- Strong Communication Skills
- Multitasking and Time Management
- Knowledge of Technology and Case Management Software
- Organizational Skills
- Cultural Sensitivity
- Confidentiality and Ethics
- Customer Service and Client Relations
- Research Skills
- Adaptability and Flexibility
- Self-motivation and initiative
- Time management skills
- Problem-Solving Abilities
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Spanish
Limited Working
Timeline
Immigration Case Manager (Intern/Volunteer)
I.B. Your Paralegal
12.2023 - Current
QA Analyst
Testing In Clouds
06.2021 - 12.2023
Manual QA Analyst
Smart Test Inc
03.2019 - 06.2021
Housekeeping Manager
The Hazelton hotel
02.2017 - 02.2019
Housekeeping Supervisor
The Hazelton hotel
07.2015 - 02.2017
Diploma - Immigration Case Management
Herzing College
Post-Graduate Certificate - General Art And Science
Niagara College
Post-Graduate Certificate - Hospitality And Tourism Management
Niagara College
Master - Hospitality And Tourism Management
National Aviation University
Bachelor - Translation - English
National Aviation University
Similar Profiles
Santana Ann BarnesSantana Ann Barnes
Product Line Machine Welder at I.B. TechProduct Line Machine Welder at I.B. Tech
SOPHIA NICOLE RAMOSSOPHIA NICOLE RAMOS
Estimator/Office Engineer at I.B. Musngi Construction And TradingEstimator/Office Engineer at I.B. Musngi Construction And Trading
Colby PhillipsColby Phillips
Communications Technician at I.B. AbelCommunications Technician at I.B. Abel