MICHAEL PAUL ABE

Driven customer support representative with over 2 years of experience. Problem solver, promoting customer satisfaction by resolving concerns and answering questions. A friendly personality improves customer retention and team building.

• Customer Support Representative, Handle inbound customer inquiries via phone, email, and live chat, resolving issues promptly and courteously
• Assist customers with product selection, order placement, and tracking, ensuring a seamless buying experience
• Investigate and resolve customer complaints, achieving a high resolution rate and improving customer satisfaction scores within a designated timeframe
• Collaborate with cross-functional teams to address complex customer issues and provide comprehensive solutions
• Maintain accurate customer records and documentation, ensuring compliance with company policies and procedures
• Customer Service Specialist, Provided frontline support to customers, answering inquiries and troubleshooting issues related to products and services
• Managed a high volume of incoming calls and emails, maintaining a strong average response rate and exceeding performance targets consistently
• Assisted in training new team members and contributed to process improvement initiatives, resulting in a reduction in customer escalations
• Developed effective relationships with customers through active listening, problem-solving, and follow-up communication.
• Collaborated closely with other departments, such as sales and technical support teams, to provide a superior customer service