Mary Carmelo
SAN DEIGO,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
General Manager
OMERTA NIGHTCLUB & LOUNGE
08.2022 - 11.2023
- Responsible for running day-to-day operations at a business and guiding general business strategies
- Duties also included overseeing hiring and scheduling staff, tracking cash flow and setting goals for the team
- Making sure set goals were being met
- Ensuring employees are motivated and productive
- Handling customer complaints, and customer disputes
- Arranging trainings with each department every month.
Lead Cocktail
BLOOM NIGHTCLUB
03.2022 - 09.2022
- As a lead cocktail server, my duties included, training new hires in our steps of services, and how we build customer rapport
- Give insight on how to nurture those relationships by having personalized interactions and making an emotional connection
- At the end of every shift I made sure every servers check out was done correctly and impeccable before turning it in to the owner of the business.
Lead VIP Cocktail Server
FLUXX NIGHTCLUB
03.2018 - 11.2021
- My duties as a lead cocktail server included, training new hires, organizing staff outings to network and connect with new potential clients, schedule servers based on performance, coordinate and purchase new uniforms, table touch every servers table to enhance exquisite customer service
- Additionally I attended all manager meetings to discuss the goals in our months ahead, and propose ideas to increase sales
- Cocktail Server | Lead Cocktail Server
Cocktail Server
F6IX NIGHTCLUB
11.2015 - 10.2019
- My role started as a, and through hard work and dedication I successfully moved up to a lead cocktail server
- My duties included, training new staff, coordinating outfits, helping servers meet their goals for the month either through training or staff outings to network
- I reported directly to my VIP manager all one on one trainings with liquor reps in order to educate our servers and sell any and all products with extensive knowledge.
Education
Esthetician License
SAN DIEGO CITY COLLEGE
Skills
- Workflow Planning
- Expense Control
- Customer Retention
- Staff Supervision
- Business Administration
- Operations Oversight
- P&L Management
- Advertising and Marketing
- Customer Relationship Management
- Interpersonal Skills
- Staff Motivation
- Inventory Control
- Team Leadership
- Complaint Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
General Manager
OMERTA NIGHTCLUB & LOUNGE
08.2022 - 11.2023
Lead Cocktail
BLOOM NIGHTCLUB
03.2022 - 09.2022
Lead VIP Cocktail Server
FLUXX NIGHTCLUB
03.2018 - 11.2021
Cocktail Server
F6IX NIGHTCLUB
11.2015 - 10.2019
Esthetician License
SAN DIEGO CITY COLLEGE
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