Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mary Holt

Halifax,NS

Summary

Adept at enhancing customer experiences and resolving conflicts, as demonstrated at Millennium 1 Solutions, I bring a unique blend of empathy and problem-solving skills. My entrepreneurial spirit, showcased through successfully operating Mary's Sweet Inspirations, complements my expertise in customer service and excellent communication, driving significant client satisfaction and loyalty.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Personal Shopper Assistant

Instacart
11.2020 - Current
  • Delivered exceptional service to hundreds of customers by catering to their specific demands and providing personalized attention throughout the shopping process.
  • Improved customer experience with thoughtful selection of clothing, accessories, and gifts that aligned with client goals and budget.

Customer Service Representative

Millennium 1 Solutions
06.2020 - 09.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.


Personal Care Assistant

Self-employed
05.2008 - 02.2020
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help achieve nutritional objectives.
  • Assisted with transferring and positioning, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with client to deliver emotional support and companionship.
  • Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Business Owner: Mary's Sweet Inspirations

Self-employed
06.1989 - 08.2015
  • Owner and operator of a small home bakery business producing bakery goods for the local community.
  • Developed new products based on seasonal ingredients, holidays and dessert trends.
  • Packaged and properly labeled all bakery items to ready them for sale.
  • Resolved customer complaints by taking a positive approach and constructive strategies.

Education

Bachelor in Elementary Education -

Acadia University
Wolfville, NS
05.2016

Bachelor of Arts - Honours Sociology

Acadia University
Wolfville, NS
10.2000

Skills

  • Customer Service
  • Problem-Solving
  • Excellent Communication
  • Teaching
  • Leadership
  • Mentoring
  • Event planning

Certification

  • Teacher

Education and Early Childhood Development

  • Nova Scotia Food Handler's & Education Training : Level 1

October 30, 2020

  • Mental Health First Aid Standard (Blended) (9-hour)

June 20, 2024

  • Basic Workplace First Aid - CPR C and AED

July 4, 2024

St. John Ambulance Canada| Ambulance, Saint-Jean


Timeline

Personal Shopper Assistant

Instacart
11.2020 - Current

Customer Service Representative

Millennium 1 Solutions
06.2020 - 09.2020

Personal Care Assistant

Self-employed
05.2008 - 02.2020

Business Owner: Mary's Sweet Inspirations

Self-employed
06.1989 - 08.2015

Bachelor in Elementary Education -

Acadia University

Bachelor of Arts - Honours Sociology

Acadia University

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Mary Holt