Sandra Stapleton
Assistant Manager Of Operations Marshalls
27A Treetop Drive , St. John's,NL
Summary
Seasoned Assistant Manager at Marshalls , adept in customer relations and problem-solving, significantly boosted customer satisfaction and team performance. Successful in recruiting and mentoring, fostering a positive, approachable work environment. Achieved positive year-end results through effective leadership and loss prevention initiatives. Skilled in communication and empathy, consistently exceeded sales targets .
Overview
11
11
years of professional experience
Work History
Assistant Manager
Marshalls , Winners Home Sense Stores
07.2022 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the store through partnership of Management and the coordinating team
- Coordinated with Manager and fellow AM to improve overall store efficiency and effectiveness.
- Coordinated with Store Manager and fellow AM in different operational issues and promotional activities.
- Introduced new methods, practices, and systems
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively
- Conducted regular huddles to foster open communication, teamwork, and feedback exchange among team members.
- Evaluated employee performance regularly, offering constructive feedback and celebrating team accomplishments. Completed annual reviews
- Handled problematic customers to assist coordinators and associates maintain excellent customer service
- Completed weekly schedules to align with forecasted budgets and store trends .Managed schedule daily ,adjusting as needed to ensure proper coverage during peak periods
- Responsible for weekly markdown completion as per monthly calendar and effective merchandising of the product through the markdown team
- Interacted well with customers to build connections and nurture relationships through effective Manager on Duty
- Supported staff engagement, inclusion and diversity through our JOY program
- Supported Health and Safety through store program including & Health and Safety walks , monthly initiatives recognizing hazards and promptly addressing them.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supported the Merchandise Manager in their absence through successful door to floor of deliveries
- Was the person on point for the Manager, ensuring smooth day to day operation of the store in their absence
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted annual inventories that have resulted in positive year end results.
- Responsible for recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Define clear targets and communicate to team members
- Oversee Loss Prevention initiatives to protect company assets ensuring policy and procedures are clear and followed
Area Sales Manager
Stokes
10.2013 - 09.2016
- Area Manager of 5 stores across NL
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets
- Developed strong sales teams through effective recruitment, training, and management processes.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Enhanced team performance by providing ongoing coaching, training, and mentoring , quarterly area meetings to update Managers on upcoming focuses
- Streamlined internal processes by working closely with teams such as operations, logistics, and finance departments
- Coordinated seasonal displays and merchandising efforts that attracted customers and boosted sales during peak periods.
- Promoted cross-selling initiatives and educated staff on the importance of add-on sales, resulting in higher average transaction.
- Developed my successor to assume the Manager position when I left
Education
High School Diploma -
Mary Queen of The World
Mount Pearl NL 05.2001 -
Skills
- Customer relations
- Problem-solving
- Orientation and training
- Giving and receiving feedback
- Flexibility
- Honest , Dependable
- Communication
- Empathy
- Patient
- Approachable
Timeline
Assistant Manager
Marshalls , Winners Home Sense Stores
07.2022 - Current
Area Sales Manager
Stokes
10.2013 - 09.2016
High School Diploma -
Mary Queen of The World
05.2001 -
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