Summary
Overview
Work History
Education
Skills
Timeline
References
Industry Courses
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Mansi Batra

Mississauga,ON

Summary

A professional with 6+ years of experience, passionate about risk mitigation and controls with a diverse background in the banking industry. Knowledgeable in conducting background checks and developing methodologies to predict future risk behaviors. Looking to bring further success to a company through excellent attention to detail and a keen understanding of banking procedures.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

CUSTOMER EXPERIENCE ASSOCIATE

TD BANK
02.2023 - Current
  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
  • Respond to and resolve customers' concerns using standard procedures and escalate nonstandard activities as necessary
  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately
  • Help build positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development
  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.

PROCUREMENT ASSOCIATE

LISCHKOFF BUILD DESIGN LTD.
02.2022 - 11.2022
  • Managed vendor selection process, evaluating proposals and analyzing bids to ensure best value for the organization.
    Achieved cost savings by negotiating contracts with suppliers and streamlining procurement processes.
  • Procuring company goods and services based on approved budgets.
  • Developed deep understanding of customer's requirements to ensure customer satisfaction.
  • Create database of invoices, purchase orders, quote requests, and vendor or supplier contracts and update it as needed.
  • Located new suppliers for short- and long-term needs, vetting carefully to determine capacity to meet strict requirements.
  • Developed strong relationships with key suppliers, fostering long-term partnerships and securing favorable pricing agreements.

LEAD BUSINESS ANALYST

AMERICAN EXPRESS BANKING CORP.
12.2016 - 12.2021
  • Identify unusual and suspicious activity on transactions and determine if the transactions are fraudulent or legitimate.
  • Blocking cards due to fraudulent charges and reactivating cancelled cards.
  • Issuing refund of the credits available on cards via CHEQUE and NEFT following AML guidelines.
  • Conducting Sanction screening checks and perform enhanced due diligence by verifying client’s identity through KYC (know your customer) procedures.
  • Conduct thorough reviews of banking transactions to ensure compliance with both internal bank thresholds and external regulatory guidelines.
  • Handling all written customer enquiries, maintenance, and disputes promptly and accurately.
  • Complete all transactions agreed with the customer and adhere to all timelines and deadlines.
  • Adhere to quality and compliance guidelines
  • Reconciling Transactions taken on credit cards
  • Continuous support to new hires by training them in job duties and company policies and assisting them as a subject matter expert/Mentor.
  • Trained 4 batches in my tenure.
  • Work with other operations departments and customer groups to deliver quality service and support new product launches and promotions.
  • Resolve work-related problems and prepare and submit progress and other reports.
  • Conduct root cause analysis of incoming correspondence emails/calls to recommend workflow changes, process improvements/changes, and servicing levels based on customers.
  • Monitored processes and recommended methods for improvement.
  • Increased team productivity through effective communication, collaboration, and resource management strategies

Education

POST-GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT -

NARSEE MONJEE INSTITUTE OF ADVANCED STUDIES
India
03.2018 - 05.2020

BACHELOR OF BUSINESS ADMINISTRATION - Business Administration And Management

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
India
08.2012 - 05.2015

Some College (No Degree) - Anti-Money Laundering

ACAMS- ASSOCIATION OF CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST
Toronto, ON
01.2024 - Current

Skills

Microsoft Office Suiteundefined

Timeline

Some College (No Degree) - Anti-Money Laundering

ACAMS- ASSOCIATION OF CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST
01.2024 - Current

CUSTOMER EXPERIENCE ASSOCIATE

TD BANK
02.2023 - Current

PROCUREMENT ASSOCIATE

LISCHKOFF BUILD DESIGN LTD.
02.2022 - 11.2022

POST-GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT -

NARSEE MONJEE INSTITUTE OF ADVANCED STUDIES
03.2018 - 05.2020

LEAD BUSINESS ANALYST

AMERICAN EXPRESS BANKING CORP.
12.2016 - 12.2021

BACHELOR OF BUSINESS ADMINISTRATION - Business Administration And Management

GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
08.2012 - 05.2015

References

Industry Courses

  • Anti-money laundering & countering of terrorist financing.
  • Anti-Bribery and corruption.
  • Audit and due diligence foundations.
  • Data protection and privacy.
  • Code of conduct.

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