Mansi Batra
Mississauga,ON
Summary
A professional with 6+ years of experience, passionate about risk mitigation and controls with a diverse background in the banking industry. Knowledgeable in conducting background checks and developing methodologies to predict future risk behaviors. Looking to bring further success to a company through excellent attention to detail and a keen understanding of banking procedures.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
CUSTOMER EXPERIENCE ASSOCIATE
TD BANK
02.2023 - Current
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond to and resolve customers' concerns using standard procedures and escalate nonstandard activities as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately
- Help build positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
PROCUREMENT ASSOCIATE
LISCHKOFF BUILD DESIGN LTD.
02.2022 - 11.2022
- Managed vendor selection process, evaluating proposals and analyzing bids to ensure best value for the organization.
Achieved cost savings by negotiating contracts with suppliers and streamlining procurement processes. - Procuring company goods and services based on approved budgets.
- Developed deep understanding of customer's requirements to ensure customer satisfaction.
- Create database of invoices, purchase orders, quote requests, and vendor or supplier contracts and update it as needed.
- Located new suppliers for short- and long-term needs, vetting carefully to determine capacity to meet strict requirements.
- Developed strong relationships with key suppliers, fostering long-term partnerships and securing favorable pricing agreements.
LEAD BUSINESS ANALYST
AMERICAN EXPRESS BANKING CORP.
12.2016 - 12.2021
- Identify unusual and suspicious activity on transactions and determine if the transactions are fraudulent or legitimate.
- Blocking cards due to fraudulent charges and reactivating cancelled cards.
- Issuing refund of the credits available on cards via CHEQUE and NEFT following AML guidelines.
- Conducting Sanction screening checks and perform enhanced due diligence by verifying client’s identity through KYC (know your customer) procedures.
- Conduct thorough reviews of banking transactions to ensure compliance with both internal bank thresholds and external regulatory guidelines.
- Handling all written customer enquiries, maintenance, and disputes promptly and accurately.
- Complete all transactions agreed with the customer and adhere to all timelines and deadlines.
- Adhere to quality and compliance guidelines
- Reconciling Transactions taken on credit cards
- Continuous support to new hires by training them in job duties and company policies and assisting them as a subject matter expert/Mentor.
- Trained 4 batches in my tenure.
- Work with other operations departments and customer groups to deliver quality service and support new product launches and promotions.
- Resolve work-related problems and prepare and submit progress and other reports.
- Conduct root cause analysis of incoming correspondence emails/calls to recommend workflow changes, process improvements/changes, and servicing levels based on customers.
- Monitored processes and recommended methods for improvement.
- Increased team productivity through effective communication, collaboration, and resource management strategies
Education
POST-GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT -
NARSEE MONJEE INSTITUTE OF ADVANCED STUDIES
India 03.2018 - 05.2020
BACHELOR OF BUSINESS ADMINISTRATION - Business Administration And Management
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
India 08.2012 - 05.2015
Some College (No Degree) - Anti-Money Laundering
ACAMS- ASSOCIATION OF CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST
Toronto, ON 01.2024 - Current
Skills
Microsoft Office Suiteundefined
Timeline
Some College (No Degree) - Anti-Money Laundering
ACAMS- ASSOCIATION OF CERTIFIED ANTI-MONEY LAUNDERING SPECIALIST
01.2024 - Current
CUSTOMER EXPERIENCE ASSOCIATE
TD BANK
02.2023 - Current
PROCUREMENT ASSOCIATE
LISCHKOFF BUILD DESIGN LTD.
02.2022 - 11.2022
POST-GRADUATE DIPLOMA IN HUMAN RESOURCE MANAGEMENT -
NARSEE MONJEE INSTITUTE OF ADVANCED STUDIES
03.2018 - 05.2020
LEAD BUSINESS ANALYST
AMERICAN EXPRESS BANKING CORP.
12.2016 - 12.2021
BACHELOR OF BUSINESS ADMINISTRATION - Business Administration And Management
GURU GOBIND SINGH INDRAPRASTHA UNIVERSITY
08.2012 - 05.2015
References
Industry Courses
- Anti-money laundering & countering of terrorist financing.
- Anti-Bribery and corruption.
- Audit and due diligence foundations.
- Data protection and privacy.
- Code of conduct.