Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jessie Punayan

Surrey

Summary

Operations Supervisor with 8+ years of leadership experience in logistics, production, and fulfillment operations, including prior tenure at Amazon Fulfillment Centre. Proven track record of increasing productivity by 5–12% YOY, scaling outbound shipping capacity by 100% in the first year and sustaining a further 25% increase in subsequent years, and leading cross-functional projects that improved efficiency and safety. Skilled in employee training and development, Lean process improvement, scheduling, and cross-departmental coordination. Adept at collaborating with IT, engineering, and vendors to implement innovative solutions that enhance operations.

Overview

9
9
years of professional experience

Work History

Operations Supervisor

Cascadia Metals Ltd.
07.2020 - Current
  • Lead 26 employees across production, shipping, and inventory, ensuring safety, quality, and on-time performance.
  • Designed and implemented production and logistics scheduling systems, reducing downtime and improving output.
  • Trained and promoted planners, shippers, and production staff, creating a multi-skilled, high-retention workforce.
  • Partnered with a third-party engineer to integrate ultrasonic sensors with programmable valves, enabling contactless speed control compared to traditional mechanical arms, improving reliability and reducing equipment wear.
  • Spearheaded the Centralized Planning Office, significantly improving coordination and efficiency across departments.
  • Standardized SOPs for all branch processes, ensuring safety compliance and operational consistency.
  • Scaled outbound shipping volume by 100% in Year 1 through team restructuring and FTE additions, with a sustained 25% increase in Year 2 onward.
  • Delivered consistent 5–12% productivity improvements YOY by driving continuous improvement initiatives.
  • Collaborated with IT and vendors to develop real-time reporting tools, enhancing data tracking and decision-making.

Operations Supervisor

Varsteel Specialty Metals
10.2018 - 06.2020
  • Oversaw logistics, production scheduling, inventory control, and quality assurance for specialty metals operations.
  • Implemented process improvements that reduced lead times and improved order fulfillment efficiency.
  • Directed cross-functional teams, ensuring safety compliance and high customer satisfaction.

Process Assistant

Amazon Fulfillment Centre
09.2017 - 07.2018
  • Led ICQA teams in cycle counts, audits, and defect resolution, improving inventory accuracy and reducing variances.
  • Partnered with Inbound Ops to optimize space utilization and clear damaged inventory before peak season.
  • Transitioned to Outbound Ops, leading teams in Picking, Packing, and Shipping, consistently meeting CPT targets.
  • Supported Vendor Returns Department.

Warehouse Associate

Amazon Fulfillment Centre
04.2016 - 06.2017
  • Served as Problem Solver, addressing workflow bottlenecks in picking, packing, and shipping.
  • Acted as Ambassador, onboarding and cross-training new hires across multiple departments.
  • Provided frontline leadership during Peak Season, coordinating team lifts and mechanical picking operations.

Education

Bachelor of Science - Information Technology

ACLC College of Bukidnon
04.2013

Skills

  • Operations & Team Leadership
  • Continuous Improvement & Lean Practices
  • Safety, Quality, and Compliance Management
  • Logistics Scheduling & Inventory Control
  • KPI Management & Data-Driven Decision-Making
  • Employee Development & Cross-Training Programs

Accomplishments

  • Delivered 5–12% YOY productivity improvements while maintaining strict safety and quality standards.
  • Scaled outbound shipping volume by 100% in Year 1 through team restructuring and FTE additions, followed by a sustained 25% increase in Year 2 onward.
  • Spearheaded the Centralized Planning Office, improving inter-departmental coordination and scheduling.

Timeline

Operations Supervisor

Cascadia Metals Ltd.
07.2020 - Current

Operations Supervisor

Varsteel Specialty Metals
10.2018 - 06.2020

Process Assistant

Amazon Fulfillment Centre
09.2017 - 07.2018

Warehouse Associate

Amazon Fulfillment Centre
04.2016 - 06.2017

Bachelor of Science - Information Technology

ACLC College of Bukidnon

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Jessie Punayan