Parminder Grewal
Brampton
Summary
Seeking a position where I can utilize my exceptional leadership, communication, strong analytical and quick-learning skills that would help me to grow on the intellectual and personal front, while contributing to the growth and success of the organization.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
LXT
10.2022 - 08.2023
- Listened and transcribed audio files of various lengths with a high degree of accuracy and within a reasonable time frame according to specific guidelines and project requirements
- Classified and labelled data according to defined criteria
- Performed and met daily KPI’s
- Performed data in a way that meets the high-quality standards
- Maintained database by entering new and updated customer and account information
- Prioritized competing tasks to meet high volume standards.
Store Manager
Baskin & Robins
09.2020 - 08.2023
- Oversee daily business operations
- Manage staff and delegate responsibility as needed
- Maintain excellent customer service standards
- Manage inventory and ensure accurate ordering
- Manage proper documentation and records
- Record temperature and Ph level of the ice-cream and sanitizers
- Perform multitasking and make sure everything is done on time
- Ensure high levels of sanitation and cleanliness in the store.
Customer Service Representative
Trans Emerge
01.2019 - 12.2019
- Operated point of sale system and kept assigned area fully stocked and clean
- Assisted customers and answer questions in a friendly manner
- Followed all established procedures for documenting errors in cashing procedures
- Provided training to the new team members
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in quality and inventory audits.
Customer Service Representative
Knack Pvt Ltd.
03.2017 - 12.2017
- Managed customer accounts helped clients troubleshoot via phone and email
- Negotiated and processed sales orders
- Followed up to ensure that appropriate actions were taken on customers' requests
- Resolved customer issues efficiently in a timely manner
- Collected and analyzed data to ensure correct recording of documentation
- Handled customer complaints and requests in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
Front Desk
Grewal Marbles Store
- Greet guests and provide them with superb customer service
- Redirect phone calls to the appropriate department and take down messages
- Monitor organize and forward emails
- Answer all client questions and incoming calls
- Order and stock office supplies
- Sort and distribute incoming mails and handle outgoing mails.
Education
Bachelor of Science - Biotechnology
Chandigarh University
Gharuan, India06.2017
Post Graduate Certificate in Food Science - Chemical Laboratory Technician
Durham College
Oshawa, Ontario05.2020
Post Graduate Certificate - Project Management
Durham College
Oshawa, Ontario12.2020
Skills
- Professional
- Customer service/ Guest relations
- Team building/ Staff training
- Quality Assurance
- Purchasing/Inventory Management
- Multi-line phone proficiency
Languages
English
Hindi
References
Available upon request.
Timeline
Data Entry Clerk
LXT
10.2022 - 08.2023
Store Manager
Baskin & Robins
09.2020 - 08.2023
Customer Service Representative
Trans Emerge
01.2019 - 12.2019
Customer Service Representative
Knack Pvt Ltd.
03.2017 - 12.2017
Front Desk
Grewal Marbles Store
Bachelor of Science - Biotechnology
Chandigarh University
Post Graduate Certificate in Food Science - Chemical Laboratory Technician
Durham College
Post Graduate Certificate - Project Management
Durham College
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