Nia Apparicio

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

-Utilized excellent organizational skills for managing reservations and payments

-Provided clear directions to venue amenities enhancing guest experience

-Collaborated with servers ensuring seamless service

• Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
• Facilitated tutoring sessions between students, fostering collaborative learning opportunities
• Cultivated an emotionally supportive environment where each student felt valued while addressing any conflicts that arose.

• Confirmed appointments, communicated with clients, and updated reservations
• Answered phone promptly and directed incoming calls to correct offices.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Collected payments, processed transactions and updated information

• Built and maintained positive relationships with public by utilizing strategic plans.
• Greeted customers and clients to create welcoming atmosphere.
• Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
• Assisted team with operational policies and procedures to drive services.