KELWYN CHRISTIAN JAMES
Kanata,ON
Summary
Experienced professional skilled in fast food operations, Customer Service, project management, Warehouse associate, and B2B sales. Proven record in enhancing operations and building client relationships. Strong in strategic planning to drive business growth and operational excellence. Key Competencies Customer Service Operations Management Teamwork and Collaboration Communication Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Teva Pharmaceuticals
07.2023 - 07.2024
- Efficiently handled and processed inventory, including receiving, stocking, and order fulfillment
- Conducted regular audits to ensure accuracy of inventory levels and product quality
- Ensured safe and organized storage of products, adhering to all safety and operational standards
- Prepared and packed orders for shipment, verifying accuracy and quality before dispatch
- Assisted in the implementation of process improvements to enhance warehouse efficiency.
- Consistently lifted materials weighing as much as 35 lb.
Customer Service Representative
Teva Pharmaceuticals
03.2023 - 07.2023
- Maintained a 95% customer satisfaction rating through effective communication and problem-solving skills
- Managed and resolved complex customer complaints, ensuring prompt and satisfactory resolutions
- Processed orders and maintained accurate records of transactions and customer interactions
- Collaborated with cross-functional teams to streamline processes and improve service delivery
- Provided product information and guidance to Clients, enhancing their understanding and satisfaction.
Supervisor
Tim Horton's
09.2022 - 02.2023
- Scarborough
- Proficiently operated POS system, ensuring accurate processing of customer orders and payments
- Managed inventory and conducted full stock-ups to meet customer demands, optimizing peak-hour efficiency
- Worked in every shift rotation, demonstrating adaptability and flexibility to meet business needs
- Successfully handled stressful situations during busy periods, maintaining composure and delivering prompt service
- Maintained cleanliness and sanitation standards in the work area, adhering to company policies and health regulations.
Customer Service Representative
Vilvex
04.2021 - 08.2022
- Responded to customer inquiries via phone, email, and in person promptly and professionally
- Assisted customers with product information, order placement, and order tracking
- Resolved customer complaints and issues efficiently, ensuring customer satisfaction
- Worked collaboratively with other team members to streamline processes and improve customer service
- Maintained accurate records of customer interactions and transactions.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
Education
Canadian International Freight Forwarders (CIFFA) - Supply Chain Management
Fleming College
Toronto, Canada05.2024
Post Graduation - Supply Chain Management
Fleming College
Toronto, ON04.2024
Post Graduation - Human Resources Management
Centennial College
Toronto, ON04.2023
IATA Cargo And Aviation Security -
Vision Aviation Academy
India05.2021
BBA - Human Resource Management
Vision Aviation Academy
India05.2021
Skills
- Material Handling
- Shipping and receiving
- Warehouse environment safety
- Microsoft Excel
- Data Entry
- Teamwork and Collaboration
- Multitasking Abilities
- Cost Reduction
References
Alwyn Christian JamesAssistant Retail ManagerThyme & Again Creative Catering & Food shopalwyn.james@thymeandagain.ca
Timeline
Warehouse Associate
Teva Pharmaceuticals
07.2023 - 07.2024
Customer Service Representative
Teva Pharmaceuticals
03.2023 - 07.2023
Supervisor
Tim Horton's
09.2022 - 02.2023
Customer Service Representative
Vilvex
04.2021 - 08.2022
Canadian International Freight Forwarders (CIFFA) - Supply Chain Management
Fleming College
Post Graduation - Supply Chain Management
Fleming College
Post Graduation - Human Resources Management
Centennial College
IATA Cargo And Aviation Security -
Vision Aviation Academy
BBA - Human Resource Management
Vision Aviation Academy
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