Victor Babalola
Winnipeg
Summary
Experienced Customer Service Representative with excellent oral and written communication skills, active listening, and analytical problem-solving abilities. Implements a service-oriented approach to improve customer experiences by understanding their desires and providing tailored solutions, resulting in increased loyalty. Maintains a polite and professional demeanor in all interactions, consistently applying strong communication and problem resolution skills to effectively address customer issues. Demonstrates a proven track record of exceeding productivity and quality targets in fast-paced, high-volume environments. Recognized for building long-lasting and loyal customer relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
CAC VOC
09.2023 - Current
- Maintained good worker relationship among co volunteers
- Encourage positive social interactions among peers while reinforcing behavioral expectations in a respectful manner
- Assisted with spreading the church for new members interactions
- Assisted with fundraising activities.
- Attended meetings with religious leaders.
- Developed strategies to meet the needs of children with a variety of disabilities
- Assist in maintaining a clean and organized environment for the kids safety
- Greeted guests with bulletins, directions, and friendly conversation.
Member Service Representative
Birchwood Automotive Group
10.2023 - 01.2025
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service by addressing inquiries and concerns regarding automotive services.
- Assisted customers with scheduling appointments and managing service request efficiently
- Collaborated with technicians to ensure timely and accurate service delivery
- Enhanced customer satisfaction and loyalty through effective communication and problem solving skills
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Verified customer identification and documentation for compliant transactions.
Customer Service Agent Remote
Intouch Cx
08.2023 - 09.2024
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Addressed customer account discrepancies and concerns.
- Collaborated with staff to enhance customer service experience and exceed team goals
- Exhibited high energy and professionalism with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships, earning a reputation for exceeding service standards
- Assisted with the company's product promotion
Human Resources Assistant
Goverment
11.2021 - 07.2023
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Responded to employee inquiries regarding benefits and other HR topics.
- Helped employees register for benefits programs using online portals.
- Updated and maintained employee attendance records.
- Compiled employee records from individual departments to maintain central files.
- Coordinated employee relocation processes.
- Participated in job fairs to recruit new talent.
Virtual Customer Service Representative
Opeyemi Venture
01.2022 - 06.2023
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved accounting, service and delivery concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
System Administrator
Bitmama Technologies Limited
01.2019 - 09.2021
- Monitoring performance and maintaining systems according to requirements
- Setting up accounts and work stations
- Solving troubleshooting issues and outages
- Installing, configuring and maintaining hardware and software components for smooth operations
- Ensure system backups and file maintenance
- Coordinated with vendors and suppliers for procurement of new IT assets based on organizational requirements
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Drove continuous improvement of IT governance processes.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
Education
Bachelor's - Social Work
University of Manitoba
11.2024
BACHELOR OF SCIENCE - INDUSTRIAL RELATION & PERSONNEL MANAGEMENT
Osun State University
09.2021
No Degree - Diploma System Management
Flamytech Computer School
06-2018
Skills
- Membership renewals
- Account management
- Dispute resolution
- Customer support
- Financial transactions
- Document processing
- Customer service
- Relationship building
- Call center experience
- Service recommendations
- Customer relationship management (CRM)
- Empathetic and genuine
Skills
Certification
- First Aid/ CPR level C& AED, 07/01/23 to 07/01/25
- Child and Adult Abuse check
- Criminal Record Check
- PHIA Certification, 07/01/23 to 07/01/27
- Microsoft Office Specialist (MOS) - Microsoft.
- Customer Value Optimization Specialist DigitalMarketer.
- CPHR Candidate
Languages
English
Full Professional
Timeline
Member Service Representative
Birchwood Automotive Group
10.2023 - 01.2025
Volunteer
CAC VOC
09.2023 - Current
Customer Service Agent Remote
Intouch Cx
08.2023 - 09.2024
Virtual Customer Service Representative
Opeyemi Venture
01.2022 - 06.2023
Human Resources Assistant
Goverment
11.2021 - 07.2023
System Administrator
Bitmama Technologies Limited
01.2019 - 09.2021
Bachelor's - Social Work
University of Manitoba
BACHELOR OF SCIENCE - INDUSTRIAL RELATION & PERSONNEL MANAGEMENT
Osun State University
No Degree - Diploma System Management
Flamytech Computer School
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