Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caroline Prime

Elmira,ON

Summary

Proven to excel in patient care and support, strong organizational skills and have a compassionate approach. Specializing in documentation, appointments and relationship building, significantly enhanced client well-being and operational efficiency. Certified in CPR/AED, dedication to palliative care and staff oversight underlines commitment to excellence in healthcare support services. Highly organized Support Staff Member well versed in providing administrative and clerical support. Considered valuable team player and hardworking professional. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. AIMS and POC system trained.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Primary Support Staff Member

Elmira District Community Living
05.2022 - Current
  • Assisted employees with making copies, sending faxes, and filing paperwork.
  • Attended training sessions to stay updated on procedures and services.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Documented vitals, behaviors, and medications in client medical records.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained clients schedules and organized events.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Completed regular check-ins and progress report for each client.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Trained new support workers.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.

Personal Support Worker

Chartwell Retirement Home
03.2022 - 08.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Documented vitals, behaviors, and medications in client medical records.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.

Personal Support Worker

Barnswallow Place Care Community
05.2013 - 05.2022
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Trained and coordinated work of new support workers.
  • Completed regular check-ins and progress report for each client.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Documented vitals, behaviors, and medications in client medical records.

Education

Ontario College Certificate - Personal Support Worker

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2012

High School Diploma -

Centre Wellington District High School
Fergus, ON
08.2011

Skills

  • Policy Adherence
  • Scheduling and Planning
  • Expense Reporting
  • Client Transportation
  • Microsoft Office
  • Policy Enforcement
  • Support Services
  • Case Management
  • Problem-Solving
  • Relationship Building
  • Documentation And Reporting
  • Conflict Resolution
  • Patient Assessment
  • Multitasking Abilities
  • Team building
  • Organizational Skills
  • Staff Oversight
  • Resident Advocacy
  • Critical Thinking
  • Time management
  • Palliative Care

Certification

NVCI

CPR

NTG Training

IPAC Champion

Timeline

Primary Support Staff Member

Elmira District Community Living
05.2022 - Current

Personal Support Worker

Chartwell Retirement Home
03.2022 - 08.2022

Personal Support Worker

Barnswallow Place Care Community
05.2013 - 05.2022

Ontario College Certificate - Personal Support Worker

Conestoga College Institute of Technology And Advanced Learning

High School Diploma -

Centre Wellington District High School

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Caroline Prime