Lorrane Cleofas Alves
Oshawa,ON
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. High-performing Sales Consultant with strengths in prospecting and customer needs assessment. History of increasing revenue, profitability, and territory growth with tenacious pursuit of sales opportunities. Excels in generating interest and awareness. Dependable employee seeking opportunity to expand their skills and contribute to company success. Considered hardworking, ethical and detail oriented. Business-savvy Commercial Manager offering 3 years of progressive experience in education industry. Managing and building high-performance teams to execute on company strategy. Keen analytical and strategic planning abilities to deliver long-range success. Results-driven Sales Manager bringing 3 years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Business-savvy Commercial Manager offering 3 years of progressive experience in education industry. Managing and building high-performance teams to execute on company strategy. Keen analytical and strategic planning abilities to deliver long-range success.
Overview
7
7
years of professional experience
Work History
Commercial Manager
LDN IDIOMAS LTDA
Brasília, DF
04.2020 - 02.2023
- Customer service, presentation of study methodology, inputting contracts into the system, administrative and receptionist duties, customer management, and retention
- Remained up to date on current offerings and company processes
- Reported on sales transactions and expenses accurately
- Advised customers on different financing options
- Determined customers' needs based on sales calls and face-to-face meetings
- Exceeded sales objectives to capture new leads and customers
- Investigated and resolved reported customer issues for improved customer satisfaction
- Provided continued customer support after closing sales
- Conferred with managers to develop methods and procedures to increase sales and promote business
- Trained new employees on company customer service policies, service level standards, and office management procedures
- Remained up to date on school policies regarding payments
- Built relationships with customers to increase likelihood of repeat business
- Generated leads for new sales through telephone and email contact with customers
- Computed sales prices to total purchases and received and processed cash or credit payments
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Tracked outstanding payments and actively reminded costumer of clearing their negative balance
- Expense management, expense recording in minutes, monitoring emails for sending monthly bills to the accountant and local partner, among other administrative tasks.
- Developed and significantly grew assigned territory [Number]% within first year.
Administrative Intern
CSM IDIOMAS
04.2017 - 04.2019
- Customer service management in an active and communicative manner
- Control of schedule of room traffic and room allocation dynamics through spreadsheets
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Updated databases and spreadsheets regularly to track progress
- Entered information onto digital systems to maintain data quality and accuracy
- Directed calls based on query type to streamline support
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Helped maintain office organization for aesthetic appeal and easy access to supplies
- Received and distributed incoming mail and digital correspondence
- Ordered and distributed office supplies while adhering to fixed office budget
- Obtained signatures for financial documents and internal and external invoices
- Compiled records, materials and forms needed to handle different requests
- Scheduled meetings, trips and appointments for team and maintained master calendar
- Promoted productivity by coordinating schedules, meetings, and correspondence
- Maintained accurate, updated accounts with new transactions and reconciliations.
Nutrition Intern
Dom Romano Pizzaria
04.2016 - 06.2016
- Performed activities related to the production department
- Developed and implemented nutrition care plan based on assessment of nutritional needs
- Developed and delivered nutrition education initiatives for essential employees
- Created digital resources and printed materials to assist in nutrition-related education
- Monitored food service operations to ensure conformance to nutritional, safety, sanitation, and quality standards.
Education
Bachelor's Degree - Nutrition
UNIVERSIDADE PAULISTA
12.2019
Skills
- Industry Trends
- Strategic Planning
- Sales Strategies
- Persuasive Communication
- Time Management
- Clerical Support
- Appointment Scheduling
- Check Processing
- Records Retrieval
- Document Control
- Expense Reporting
- Data Entry
- Mail Handling
- Office Administration
- Meeting Planning
- Invoice Processing
- Travel Coordination
- Computer Skills
- Microsoft office
- Critical Thinking
- Customer Service
- Highly Organized
- Microsoft Excel
- Inventory Systems
- Sales Strategy
Languages
- ENGLISH, INTERMEDIATE-B2
- PORTUGUESE, NATIVE
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Timeline
Commercial Manager
LDN IDIOMAS LTDA
04.2020 - 02.2023
Administrative Intern
CSM IDIOMAS
04.2017 - 04.2019
Nutrition Intern
Dom Romano Pizzaria
04.2016 - 06.2016
Bachelor's Degree - Nutrition
UNIVERSIDADE PAULISTA
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