KIRNVEER KAUR
Brampton,ON
Overview
1
1
year of professional experience
Work History
Manager Trainee
Hertz Car Rentals
07.2023 - Current
- Exceeding the revenue plan consistently, doubling the margin plan to 46% through effective asset management in 3q.
- Calling over 200 new and existing customers monthly to exceed marketing call quota and grow business independently execute and exceed business units corporate marketing plan through strategic scheduling of daily activities.
- Followed through on all critical inter-department escalation to increase customer retention rates and achieved 100% satisfaction rate from client.
- Understanding the marketplace and customer base to maximize fleet utilization at the branch.
Customer Care Advisor
Scotiabank Canada
09.2022 - 03.2023
- Provide high-level technical assistance by resolving phone, e-mail, and web inquiries in accordance with department standards, with 99% customer satisfaction rating.
- Recommended products ,services, and shared information with clients to meet their unique purchase needs and build exceptional client sales experiences.
- Assisted level 1 technical support agents with all escalated issues with clients or products and efficiently handled those situations by using great call handling and de-escalation skills.
- Dealing with Day-to-Day banking and Loans, help customers to resolve their Account and Technical issues.
- Proven experience in payable accounts or related financial role, Efficiency in accounting software and data entry.
- Knowledge of accounts payable best practices and procedures. Ability to prioritize tasks and manage time effectively.
Education
High School Diploma -
Academy of Learnings
Brampton, ON02.2024
High School Diploma -
St. Clair College
Toronto, ON12.2019
Skills
- Teamwork and Collaboration
- Sales Techniques
- Payroll coordination
- Staff Management
- Cost Control
- Strategic Planning
- Task Delegation
Core Skills
Skills & Interest
Technical Skills : Web development,Excel, Powerpoint,Microsoft Office,Google Analytics.
Professional Skills : Customer service, Call Centre, Database Management,Technical Support Assistance.
Soft Skills: Communication,Teamwork and Collaboration, Problem Solving,Attention to Detail,Adaptability and flexibility, Customer Focus, Critical Thinking, Conflict Resolution,Continuous Learning,Ethical and Professional Conduct.Presentation Skills.
Timeline
Manager Trainee
Hertz Car Rentals
07.2023 - Current
Customer Care Advisor
Scotiabank Canada
09.2022 - 03.2023
High School Diploma -
Academy of Learnings
High School Diploma -
St. Clair College
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