Anjali Kapoor
Mississauga,Canada
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management, event promotion and marketing. Adept at problem-solving and can coordinate multiple projects simultaneously.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Personal Banking Advisor
Royal Bank Of Canada, RBC
03.2023 - Current
- Coordinated with various divisions and departments in servicing of routine banking transactions
- Evaluated client financial positions and identified most appropriate banking products
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
HR Coordinator
Invivo and Red Nucleus
06.2021 - 12.2022
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters
- Handled employee inquiries and complaints regarding policy and benefits issues
- Supported human resources staff with new hire orientations and monthly departmental meetings
- Completed background and reference checks to facilitate hiring and onboarding of employees.
HR Generalist
FCM and Flight Shop
04.2016 - 03.2021
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
Operations Coordinator
Shell Canada
03.2005 - 02.2016
- Operated as per Shell Canada's safety policy and procedures and Occupational Health and Safety Act to ensure compliance and safety
- Motivated and trained employees to maximize team productivity
- Managed internal operational standards and productivity targets
- Received ‘Mystery Shopper site award' 3 years in a row for consistently attaining 100% service excellence target
- Introduced new methods, practices, and systems to reduce turnaround time
- Worked with vendors to make purchases and reconcile invoices
- Mediated contracts with outside providers to bolster customer service and reduce costs.
Flight Attendant
Canada 3000 Airlines
02.2001 - 08.2003
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance
- Resolved passenger conflicts and medical emergencies during flights
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
- Answered passenger questions and provided solutions to issues arising during flights
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Education
Digital Marketing & Business Technology -
CDI College Institute of Business, Technology and Healthcare
Mississauga, Ontario01.2020
Human Resources Management -
Sheridan College of Business and Technology
Oakville, Ontario01.2011
MBA -
Institute of Management Studies
Indore, India01.1994
Bachelors in Commerce -
HL College of Commerce
01.1992
Skills
- Solid Communication Skills
- Problem Solving
- Time Management
- Organizational Skills
- Strong Interpersonal Skills
- Account Management
- Banking Regulations
- Relationship Management
- Teamwork Abilities
- Conflict Resolution
- Cash Handling
- Cross-selling Products
Certification
- First Aid & CPR
- Smart Serve
Languages
English
Hindi
Punjabi
Gujarati
French
Timeline
Personal Banking Advisor
Royal Bank Of Canada, RBC
03.2023 - Current
HR Coordinator
Invivo and Red Nucleus
06.2021 - 12.2022
HR Generalist
FCM and Flight Shop
04.2016 - 03.2021
Operations Coordinator
Shell Canada
03.2005 - 02.2016
Flight Attendant
Canada 3000 Airlines
02.2001 - 08.2003
Digital Marketing & Business Technology -
CDI College Institute of Business, Technology and Healthcare
Human Resources Management -
Sheridan College of Business and Technology
MBA -
Institute of Management Studies
Bachelors in Commerce -
HL College of Commerce
Similar Profiles
Devashree PatelDevashree Patel
Quality Engineer at Royal Bank of Canada, RBCQuality Engineer at Royal Bank of Canada, RBC
Rodrigo RodrigoRodrigo Rodrigo
Functional Lead and Technical System Specialists at Royal Bank of Canada, RBCFunctional Lead and Technical System Specialists at Royal Bank of Canada, RBC
NAVJOT KAURNAVJOT KAUR
Senior Banking Advisor at Royal Bank of Canada, RBCSenior Banking Advisor at Royal Bank of Canada, RBC
Harshdeep SinghHarshdeep Singh
Senior IT Analyst at Royal Bank of Canada, RBCSenior IT Analyst at Royal Bank of Canada, RBC
Bayan KahwajiBayan Kahwaji
Sales Associate at Karl LagerfeldSales Associate at Karl Lagerfeld