Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Chantel Hertzprung

Calgary,AB

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

14
14
years of professional experience

Work History

Nanny

XLZ5N
09.2018 - Current
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Assisted with light housekeeping duties as well as running errands.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.

Auto Insurance Agent

Intact
08.2014 - 01.2018
  • Expanded agency''s market share through successful client acquisition and retention strategies.
  • Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
  • Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
  • Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.
  • Streamlined workflow by effectively prioritizing tasks according to urgency and impact on customer outcomes.
  • Contributed to a positive work environment by actively participating in team-building activities and sharing best practices among colleagues.
  • Participated in ongoing professional development opportunities, staying current on relevant industry certifications and licenses required for continued success as an Auto Insurance Agent.

Restaurant Waiter

Boston Pizza Restaurant
01.2012 - 08.2014
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Collaborated with management to develop strategies for improving service quality and addressing identified areas of concern.
  • Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

Manor Care Nursing Home
08.2010 - 01.2012
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Education

High School Diploma -

James Fowler High School
Calgary, AB
08.2014

Skills

  • Multitasking
  • Customer Needs Assessment
  • CRM Tracking
  • Strong Work Ethic
  • Time Management
  • Exceptional customer service
  • Attention to Detail
  • Transactions and Cash Handling
  • Adaptability and Flexibility
  • Problem-solving abilities

Languages

English
Full Professional

Timeline

Nanny

XLZ5N
09.2018 - Current

Auto Insurance Agent

Intact
08.2014 - 01.2018

Restaurant Waiter

Boston Pizza Restaurant
01.2012 - 08.2014

Server

Manor Care Nursing Home
08.2010 - 01.2012

High School Diploma -

James Fowler High School

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Chantel Hertzprung