SHABEEB MALOOF CHERICHI KUNNUMMAL
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Enterprise Rent-A-Car
02.2022 - 05.2023
- Managed incoming calls, addressing reservations, inquiries, and concerns promptly and courteously
- Provided in-person assistance, including greetings, directions, and rental assessments, ensuring customer satisfaction
- Promoted company services effectively, upselling optional products and services to maximize revenue
- Represented the company positively while assisting customers with pickups and dropoffs
- Maintained accurate logs, performed basic accounting functions, and ensured facility cleanliness
- Reported vehicle issues promptly and maintained cleanliness of vehicles and facility
- Adhered to rental terms and conditions while ensuring customer safety and satisfaction.
SUPERVISOR AND CASHIER
NAJI FINE FOODS LTD
01.2020 - 02.2021
- Assisted all food service employees and provided necessary training to employees
- Implemented all processes and recommended enhancement of supply ordering functionality and check timeframe and maintain attendance sheet for payroll
- Assisted in recruiting, interviewing, and hiring individuals.
Supervisor
The Burger Factory
01.2018 - 01.2019
- Recognized problem areas and effectively reduced errors to increase profit margins
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
ACCOUNTING CLERK
ANUGRAHA WHOLESALE STORE
01.2021 - 01.2022
- Provided accounting and clerical assistance to the accounting department
- Prepared and maintained accurate accounting documents and records
- Prepared bank deposit and general ledger.
Education
Bachelor of Commerce - specialized with Computer Application
KMO Arts And Science College
Postgraduate Diploma in Business Management - Inventory management, Logistics, Marketing and Digital tools of business
Lambton College
Skills
- Positive attitude, problem solver with outstanding organizational skills
- Excellent interpersonal skills; able to communicate effectively with clients and staff at all organizational levels; fluent in English
- Motivated and versatile with the ability to learn/implement new techniques quickly in fast paced, high-pressure environment
- Innovative, resourceful, team player, detail-oriented
Volunteer Experience
- Worked as home care assistant in Phoenix pain and palliative Clinic.
- Worked as General Coordinator in NSS India (National Service scheme)
Languages
English
Full Professional
Malayalam
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Enterprise Rent-A-Car
02.2022 - 05.2023
ACCOUNTING CLERK
ANUGRAHA WHOLESALE STORE
01.2021 - 01.2022
SUPERVISOR AND CASHIER
NAJI FINE FOODS LTD
01.2020 - 02.2021
Supervisor
The Burger Factory
01.2018 - 01.2019
Bachelor of Commerce - specialized with Computer Application
KMO Arts And Science College
Postgraduate Diploma in Business Management - Inventory management, Logistics, Marketing and Digital tools of business
Lambton College
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