LOVEPREET KAUR
Toronto ,Ontario
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard
PARAGON SECURITY
12.2022 - 12.2023
- Working as front desk of Campus Security
- Secure premises and personnel by patrolling property and monitoring surveillance equipment including CCTV cameras
- Security Dispatcher and fire panel trained
- Responsible for exterior and interior hazard assessment around campus
- Quickly respond of all kinds of emergencies such as medical assistance, fire alarms, sexual violence, mental crisis, theft and event services
- Writing reports professionally
- Campus residence security experience to check guest IDs for entry to ensure their legal age
- Worked in teams and have team management and behaviour skills
- Provide exemplary customer service
- Ensure protection of students, employees and visitors in the campus.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals
Customer Service Representative
TIM HORTONS
08.2021 - 12.2022
- Maintain specified inventory and order merchandise
- Follow proper store opening and closing procedures including alarm checks and security walks in night shifts
- Ensures proper collection and storage of sales media (i.e
- Paperwork, credit/debit slips and till totals at the end of the shift)
- Accountable for ensuring all operational standard are achieved.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
International Business Management -
Northern Pures College
HRM (Human Resources Management) -
Fanshawe College
M.A (Master of Arts) -
Guru Kashi University
01.2019
B.A (Bachelor of Arts) -
Guru Kashi University
01.2017
Skills
- Good interpersonal skills and a flexible, fast learner as well as alert employee
- Proven team player to achieve company's goal successfully and co-operative to team members
- Primary and imperative knowledge of Private Security and Investigate Service Act
- Proficient in Microsoft Excel, Word and PowerPoint
- Able to commute in Toronto area such as North York, Toronto Downtown, Scarborough and Markham
- Fluent in speaking three languages including English, Punjabi and Hindi and able to work in tactical environments with strategic adeptness to make it smoother
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- Punctuality
- CCTV Monitoring
- First Aid Certified
- Reporting skills
- Complex Problem-Solving
- Self-Defense
- Emergency Management
- Reliability
- Threat Assessment
- Relationship building and management
- Alarm systems
- Body Language Analysis
- De-Escalation Techniques
Certification
- Valid Ontario Security Guard License
- First Aid and CPR Level-C
- Stop The Bleeding & Save A Life Training Certification
- Workplace Hazardous Materials Information System (WHMIS)
- Use of force dynamic Training
- Bi-Cycle training
Languages
English
Native or Bilingual
Timeline
Security Guard
PARAGON SECURITY
12.2022 - 12.2023
Customer Service Representative
TIM HORTONS
08.2021 - 12.2022
International Business Management -
Northern Pures College
HRM (Human Resources Management) -
Fanshawe College
M.A (Master of Arts) -
Guru Kashi University
B.A (Bachelor of Arts) -
Guru Kashi University
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