Anastasia Gerola
Edwards
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Operations Manager
Force Support Squadron, CLUB MUROC
08.2022 - Current
- Trained and mentored new and existing staff to achieve best practices.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created shift task lists to assign duties to each employee.
- Conducted inventory management procedures to track sales and stock levels.
- Managed the accounting department of the installation.
- Scheduled events.
- Reported issues to higher management with great detail.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Catered events for over 300 airmen.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Scheduled 18 employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
CPS Building Services
05.2021 - 06.2022
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Controlled inventory stock levels, reordering as necessary.
- Daily assigned jobs to engineers (plumbers and electricians).
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored security to protect employees, customers and property.
- Provided direction, support and ongoing feedback to staff.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Administrative Clerk
CPS Building Services
11.2020 - 05.2021
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Created and updated records and files to maintain document compliance.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Customer Service Specialist
Booking.com
02.2019 - 07.2020
- Resolved issues quickly and efficiently to maintain productivity goals.
- Contributed to team success by completing jobs quickly and accurately.
- Received inbound phone calls and emails from properties and guests from all over the world.
- Made outbound phone calls and email to properties and guests all over the world.
- Helped employees on their development, overseeing the hiring, training, and professional growth of them.
- Resolved easy to complex issues, cancellations, modifications, travel advices/recommendations
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Secretary
Alberto Saccani
08.2015 - 01.2019
- Data entry and storage.
- Compilated and archived documents.
- Used administrative computer softwares.
- Managed Appointments.
- Liaising with clients over the phone and via email.
- Scanned and packaged items.
- Cooperated with other members of the team.
- Communicated with costumers to resolve complaints or ensure satisfaction.
Education
Associate of Arts - Business Administration
Coastline Community College
Fountain Valley, CA11.2024
GED -
High School Equivalency Certificate
GED08.2022
Secondary Education Exam - undefined
Enaip Veneto High School
Verona, Italy2016
Skills
- Data Analysis
- Performance monitoring
- Financial Management
- Organizational Management
- Process Improvement
- Strategic Planning
- Team Leadership
- Unsurpassed work ethic
- Logistics Management
- Business Administration
- Employee Motivation
- Team leadership
- Data management
- Extremely organized
- Quick problem solver
- Flexible schedule capability
- Self-motivated
- Friendly and helpful
- Customer-orientated
- Quick learner
- Organized multi-tasker
- Fast and efficient service worker
- Exceptional organizational skills
- Courteous, professional demeanor
- High energy
- Willing to adapt to a company's priorities
- IT Skills
- Calendar Maintenance
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
Force Support Squadron, CLUB MUROC
08.2022 - Current
Assistant Manager
CPS Building Services
05.2021 - 06.2022
Administrative Clerk
CPS Building Services
11.2020 - 05.2021
Customer Service Specialist
Booking.com
02.2019 - 07.2020
Secretary
Alberto Saccani
08.2015 - 01.2019
Associate of Arts - Business Administration
Coastline Community College
GED -
High School Equivalency Certificate
Secondary Education Exam - undefined
Enaip Veneto High School
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