Kali Davis
Victoria,BC
Summary
Dependable, hardworking, and always looking for opportunities to learn and grow. Looking to be a productive and valuable member of the community and to create meaningful and long lasting connections.
Overview
6
6
years of professional experience
Work History
Server
Sookjai Thai Restaurant
11.2022 - Current
- Originally started as a food runner/busser at Sookjai Thai Restaurant in November 2022, then was promoted to server in June 2023
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Work with POS system to place orders and manage bills.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Perform opening and closing duties, ensuring the dining area is prepared and clean.
- Maintain clean and organized dining areas to uphold restaurant hygiene standards.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Assist in training new hires, providing guidance on restaurant standards and best practices.
- Explain menu items and suggested appropriate options for food allergy concerns.
- Promote a safe working environment by adhering to food safety standards and best practices.
Brand Ambassador
XMC Marketing
08.2023 - Current
- Increased brand awareness through event marketing and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistency across all promotional materials and presentations.
- Educated consumers about company benefits, leading to increased interest and sales.
Residential House Cleaner
Sparkling Legacy
09.2022 - 01.2023
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Adhered to professional house cleaning checklist.
- Provided excellent house cleaning and maid services to clients.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
- Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
- Vacuumed/sweep, wash floors.
Shift Manager
La Taquisa
12.2017 - 05.2022
- Originally started as a cashier, doing food prep, and dishwashing at La Taquisa from December 2017 - July 2019, later went back as shift manager in 2021
- Constant communication with owners, ensuring goals are being met and any concerns dealt with promptly.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring maintenance of food and food handling safety.
- Improved overall team productivity by effectively delegating tasks with clear instructions.
- Scheduled staff to establish adequate coverage during peak busy hours.
- Regularly check food quality and equipment functioning, and monitored inventory levels closely.
- Oversaw opening and closing of restaurant.
- Maintaining accurate records and minimizing discrepancies in daily financial reports by doing accurate daily cash-out.
Hostess
Baan Thai Wok and Bar
10.2019 - 04.2020
- Answered customer questions about hours, seating, wait times, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence.
- Supported servers by food running and bussing tables.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Associate of Arts - Psychology
Camosun College
Victoria, BCSkills
- Customer Service
- Effective communicator
- Attention to Detail
- Organization
- Customer Satisfaction
- Cleanliness
- Reliability and punctuality
- Cash handling oversight
- Valid BC drivers license
Timeline
Brand Ambassador
XMC Marketing
08.2023 - Current
Server
Sookjai Thai Restaurant
11.2022 - Current
Residential House Cleaner
Sparkling Legacy
09.2022 - 01.2023
Hostess
Baan Thai Wok and Bar
10.2019 - 04.2020
Shift Manager
La Taquisa
12.2017 - 05.2022
Associate of Arts - Psychology
Camosun College
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