Korynn Desjardins
Prince George,BC
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing client care and supporting all members of staff.
Overview
9
9
years of professional experience
Work History
Spa Manager
Core Salon and Spa
12.2023 - Current
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Managed back-bar and inventory control, reducing waste and lowering product costs.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Answered phone promptly and directed incoming calls to correct persons, resolved customer problems
- Handled cash transactions and maintained sales and payments records accurately.
- Performed various spa services including: skin care, facials, chemical peels, relaxation and deep tissue massage, manicures, pedicures, gel/shellac polish, waxing, lash and brow tint and lifts, advanced pedicure care, and client education.
Retail Owner/Operator
North Fairy Crystals
03.2021 - 09.2024
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Updated reports, managed accounts, and generated reports.
- Maintained social media presence with posting educational content, reels/tiktoks/videos/photos, monitoring responses and replying, answering messages and emails.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss.
- Sourcing and ordering products from reliable wholesalers
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Streamlined order fulfillment by effectively picking, packing, and shipping products.
- Managed high-volume order entries, ensuring timely completion and client satisfaction.
- Assisted customers with placing orders, addressing concerns or issues as they arose.
- Maintained detailed records of orders, invoicing accurately, and ensuring proper documentation for product and shipping
- Attended public events such as farmers markets, community fairs to promote products, educate and engage with customers.
Commercial Cleaner
Streamline Cleaning
08.2023 - 12.2023
- Cleaned building floors, windows, and walls.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, residential, and warehouses. As well as cars, trucks, and commercial vehicle detailing.
- Organized and used industrial cleaning products following strict safety procedures.
Customer Care Representative
InJoy Studio and Boutique
02.2018 - 09.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to emails, social media messages and comments, and phone calls.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained inventory ordering, stocking, imputing into Milano, and displaying products.
- Enhanced customer satisfaction by providing consistent and knowledgeable support for retail products and services.
- Key holder, opening and closing duties, along with handling transactions, cash, and end of day reports
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Spa Owner
Korynn's Healing Esthetics
01.2017 - 12.2021
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
- Maintained accurate financial records, tracking expenses, and inventory management.
- Managed social media promotions, postings, and messages.
- Booked appointments, answered phones, greeted clients, and handled payments.
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.
- Performed services: relaxation and deep tissue massage, skin care education, IPL Laser Therapy, Cold Light Therapy, Microdermabrasion, facials, manicures, pedicures, shellac/gel polish, nail enhancements, waxing, tinting and lifting, body scrubs and wraps, Reiki, energy healing, and card readings.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Fostered friendly, warm, and exceptional customer experience.
Esthetician
Body Elements Spa & Wellness Centre
04.2016 - 10.2016
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed services: relaxation massage, facials, waxing and tinting, manicures, pedicures, shellac/gel polish, nail enhancements, body treatments, body scrubs and wraps, spray tanning
Education
Diploma - Esthetics And Advanced Skin Care
Ms. Lorea's College of Esthetics And Nail Tech
Prince George, BC03-2016
High School Diploma -
Parkside Secondary
Terrace05-2014
Skills
- Staff management
- Spa operations
- Upselling services and products
- Facility maintenance
- Appointment scheduling
- POS system operation
- Time management
- Problem-solving abilities
- Multitasking
- Attention to detail
- Effective communication
- Organizational skills
Timeline
Spa Manager
Core Salon and Spa
12.2023 - Current
Commercial Cleaner
Streamline Cleaning
08.2023 - 12.2023
Retail Owner/Operator
North Fairy Crystals
03.2021 - 09.2024
Customer Care Representative
InJoy Studio and Boutique
02.2018 - 09.2020
Spa Owner
Korynn's Healing Esthetics
01.2017 - 12.2021
Esthetician
Body Elements Spa & Wellness Centre
04.2016 - 10.2016
Diploma - Esthetics And Advanced Skin Care
Ms. Lorea's College of Esthetics And Nail Tech
High School Diploma -
Parkside Secondary
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