Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Your Name

Kitchener,ON

Summary

Dedicated and highly skilled Exchange server administrator with 10 years of experience in Messaging Administration, specializing in Office 365, Exchange Online and Exchange Onpremise.. Well-versed in ITIL and agile methodology. Holding Ontario graduate certificate in Web development. I would like to work as a developer and I am eager to contribute my skills to drive excellence in the projects.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
05.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Exchange Server Administrator

Tata Consultency Services
05.2018 - 01.2023

Exchange server certificate renewal.

Planning, managing, and performing the Controlled DR plans

with the Business Continuity Management Team.

Applying security patches on Exchange servers.

Handled Major incidents(P1 & P2).

Enabled calendar federation with 3rd parties.

Exchange Server Administrator- L2

Accenture
10.2016 - 04.2018

Troubleshooted Exchange mail flow issues, Troubleshoot Email delivery issues.

Fixed AAD Sync issues from Exchange 2010 to Office365.

Worked on Mailbox and Outlook issues.

Exchange Server Administrator -L1

Wipro Technology
03.2013 - 08.2016

Worked on Exchange server 2010 and EXchange online.

Worked on bulk/single mailbox migration from Exchange Onpremise server to Exchange online and vice versa.

Troubleshooted outlook and Mailbox issues.

Troubleshooted mailfow / mail delay and mail bouncing issues.

Create and Manage static and Dynamic distribution List

Education

High School Diploma -

Gdgh
02.2015

Skills

Microsoft Exchange 2010/2013/2016

Microsoft Office 365

Powershell Scripting

MySQL

Security and Compliance in Exchange Online

Ticketing Tools- BMC Remedy, SNOW

Languages

English
Full Professional
Malayalam
Native or Bilingual

Accomplishments

Proactive server health check analyze helped to server 100% server uptime and service availability

Automated Static and Dynamc DL creation and maintenance , that could reduce 20% of our workload.

Performed bulk mailbox migration from exchange 2010/2016 to Office 365, which helped to gain 30% of the revenue.

Maintained 98.5% SLA, helped in retaining customers(Shell petroleum, Liberty Global and Wipro Limited).

Certification

1. MCSA in Office 365
2. Developing Microsoft Azure Solutions (70-532)

Timeline

Crew Member

McDonald's
05.2023 - Current

Exchange Server Administrator

Tata Consultency Services
05.2018 - 01.2023

Exchange Server Administrator- L2

Accenture
10.2016 - 04.2018

Exchange Server Administrator -L1

Wipro Technology
03.2013 - 08.2016

High School Diploma -

Gdgh