Varun Soni
Walmart
Barrie,ON
3
Languages
7
years of professional experience
Store Co-Manager leading store-wide execution across customer experience, sales performance, inventory accuracy, and shrink control. Partners with department leaders to coach teams, strengthen accountability, and keep daily operations aligned with safety and service standards. Brings award-winning OMNI execution and high-volume retail leadership to every shift.
Work History
Store Co-Manager
1 Year 4 Months- Monitored weekly/monthly sales reports to track department performance and support store leadership decisions.
- Partnered with store leadership to align daily execution with sales goals, customer experience standards, and operational priorities.
- Coached associates and department leaders to strengthen accountability, engagement, and day-to-day team performance.
- Monitored merchandise availability, inventory accuracy, shrink control, and expense trends to flag operational improvement opportunities.
- Reinforced customer service, health and safety, and consistent store process execution across departments.
- Supported merchandising and seasonal planning to keep displays organized and aligned with store priorities.
General Merchandise Manager
7 Months- Tracked inventory shrink audits monthly to support merchandise accuracy and store readiness.
- Led day-to-day general merchandise operations, maintaining a safe, organized, and customer-ready sales floor.
- Improved merchandise processes across VizPick and capping to support inventory accuracy and efficient execution.
- Strengthened loss-prevention routines through regular tracking, audits, and associate training.
- Built team capability through hiring, coaching, feedback, and performance development.
- Improved merchandise flow through receiving, replenishment, and sales-floor execution.
OMNI Manager
3 Years 8 Months- Tracked 5 main OMNI KPI metrics weekly to monitor productivity, service delivery, and department performance.
- Led approximately 1,500 Ship-from-Store orders for the highest-volume operation in Canada, maintaining execution standards.
- Supported the store's Walmart Store of the Year recognition by strengthening OMNI execution and team accountability.
- Earned recognition from Judith McKenna for consistent OMNI store execution and operational leadership.
- Coached and cross-trained associates to build capability, resolve concerns, and support a collaborative workplace.
- Developed action plans to improve team productivity, service delivery, and operational results.
- Led OMNI operations with a customer experience focus, aligning order execution with departmental performance goals.
GM Day Support Lead
9 Months- Tracked operational issues daily and shared clear updates with store leadership.
- Supported customer escalations weekly by assisting associates with complex concerns.
- Supported daily General Merchandise operations and kept assigned projects moving within established timelines.
- Helped resolve complex customer concerns by coaching associates through escalations.
- Communicated operational issues and opportunities clearly to store leadership.
- Contributed to a positive, productive team environment during daily store execution.
- Aligned day-to-day work with business priorities and supported timely project delivery.
General Merchandise Department Manager
2 Months- Coordinated cross-promotional work with department managers to align store-wide objectives and improve execution consistency.
- Trained associates on department routines, reinforcing accountability, cleanliness, and organized daily operations.
- Maintained a clean, safe sales floor through consistent walkthroughs and timely recovery of merchandise.
- Managed department priorities to balance product availability, presentation, and daily sales-floor needs.
- Aligned merchandising and seasonal planning with store objectives to support stronger customer experience.
Customer Account Manager
- Built strong customer relationships through clear communication and consistent follow-up.
- Reviewed account activity to identify recurring issues and improve customer experience management.
- Coordinated with internal teams to update customer information and close open service items.
Customer Service Desk Associate
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
Education
Business Accounting Co-op - Accounting
High School Diploma
Skills
Store & retail operations
Team leadership & development
Sales performance management
Store process execution
Customer experience management
P&L management
Workforce scheduling
Labor cost control
Inventory control & shrink reduction
Omni / e-commerce operations
Merchandising & seasonal planning
Product availability management
Loss prevention
Vendor management
LANGUAGES
English
Hindi
Punjabi
Timeline
Store Co-Manager
Walmart
06.2025 - 10.2026Read More
General Merchandise Manager
Walmart
10.2024 - 05.2025Read More
OMNI Manager
Walmart Canada
01.2021 - 09.2024Read More
GM Day Support Lead
Walmart
03.2020 - 12.2020Read More
Customer Account Manager
Hinduja Global Solutions
01.2020 Read More
General Merchandise Department Manager
Walmart
12.2019 - 02.2020Read More
Customer Service Desk Associate
Georgian College Athletic Centre
01.2019 Read More
DAV Public School
High School Diploma
Read More
Georgian College of Applied Arts and Technology
Business Accounting Co-op from Accounting
Read More