Silvana Carrillo
San Diego
Summary
Adept at enhancing operational efficiency and financial accuracy, I leveraged bilingual communication and organizational skills at FedEx Ground to streamline warehouse operations and safety oversight. My background spans data entry to sales, focusing on achievements like improving transaction processes and customer satisfaction. Skilled in office administration and warehouse management, I excel in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Operations Manager
FedEx Ground
San Diego
05.2020 - 08.2024
- Ensured compliance with safety regulations and established company policies concerning employee conduct.
- Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Data Entry Clerk
IST Solutions
San Diego
02.2017 - 08.2018
- Scanned documents and saved in database to keep records of essential organizational information
- Compiled weekly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered and directed calls using multi-line switchboard
Front Desk Associate
The Camp Transformation Center
San Diego
04.2015 - 01.2017
- Maintained financial accuracy by collecting deposits, fees and payments
- Answered customer questions about products and services, helped inform about merchandise and promoted key items
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Vacuumed, dusted and maintained common areas, including hallways, gym classroom, and waiting areas
Sales Associate
American Eagle Outfitters
San Diego
10.2013 - 06.2015
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations
Education
Performance Enhancement Specialist - Health And Fitness
National Personal Training Institute
San Diego, CA07.2019
High school or equivalent -
San Miguel High School
Tucson, AZ05.2010
Skills
- Bilingual communication
- Call center experience
- Sales Experience
- Warehouse Experience
- Time management
- 10 Key Data Entry
- Organizational skills
- Shipping and receiving
- Loading and unloading
- Safety oversight
- Warehouse operation oversight
- Financial tracking
- Professional and mature
- Document processing
- Verbal and written communication
- Office administration
- Payment collection
Certification
- Basic Life Support (BLS), 04/18, 04/20, AED, ADULT CPR, CHILD CPR, INFANT CPR
- CPT, 10/18, 07/19, Certified in personal training
Languages
English
Native language
Spanish
Proficient (C2)
C2
References
References available upon request.
Timeline
Warehouse Operations Manager
FedEx Ground
05.2020 - 08.2024
Data Entry Clerk
IST Solutions
02.2017 - 08.2018
Front Desk Associate
The Camp Transformation Center
04.2015 - 01.2017
Sales Associate
American Eagle Outfitters
10.2013 - 06.2015
Performance Enhancement Specialist - Health And Fitness
National Personal Training Institute
High school or equivalent -
San Miguel High School
Similar Profiles
Ebed MoralesEbed Morales
CDL Truck Driver at FedEx Ground/Ground Now Inc.CDL Truck Driver at FedEx Ground/Ground Now Inc.
RAYMOND JACOBSRAYMOND JACOBS
Truck Driver at Maverick Ground Transportation-FedEx GroundTruck Driver at Maverick Ground Transportation-FedEx Ground
Savion ThompsonSavion Thompson
Package Handler at FedEx, FedEx GroundPackage Handler at FedEx, FedEx Ground
Christy WashingtonChristy Washington
Admin/Package Handler at FedEx Ground/ FedEx ExpressAdmin/Package Handler at FedEx Ground/ FedEx Express
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound