Tisha Mackin
Surrey,B.C.
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Head Service Receptionist & Appointment Coordinator
Langley Goldkey Volkswagen And Langley Audi
09.2003 - 11.2011
- Helped customers and other employees with: appointments, checking VIN #’s for recalls, Bulletins, answering Goodwrench Service calls
- While working as : Cashier, CSI / CRS, Appointment Coordinator, some dispatching and invoicing, Medium
- Duty Appointment Coordinator, service and sales detail / wash bay, filled in for Switchboard, Body Shop, service car wash, new / Used vehicle sales detail and last but not least Customer Shuttle Bus Driver when needed.
- Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Service / Parts Counter Jr. Advisor
Sea to Sky Motorsports - (S2S Motorsports)
06.2018 - 09.2018
- Service & Parts counter, answered service and parts calls and attended on floor store sales.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Processed cash, debit and credit card payments.
- Greeted all guests upon arrival and offered immediate assistance.
- Provided responsive, exceptional service to customers by answering questions, making recommendations, providing samples and responding to requests.
- Updated displays, cases and other customer-facing areas to promote and showcase new items.
- Reconciled cash drawer and corrected any errors.
- Processed customer orders and accurately entered into order system.
Parts Advisor
KOT Auto Group
01.2023 - 04.2023
- Took calls and monitored emails
- Served technicians with appropriate parts required
- Special order parts, sublets, internal shop wo, dispatch, invoicing, inventory input and service appointments.
- Managed multiple tasks in high-volume environment
- Ordered parts from various distributors to fulfill demands
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
- Assisted customers in finding appropriate parts promptly
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence
Service and Parts Jr. Advisor
Big Ass Trucks - TCJ Auto
10.2011 - 04.2012
- Appointment Coordinator, Filing, Accounts receivable, Dispatching, invoicing, ordering parts & returns
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Inventory control, took care of organizing pickups with Perfect Shine Detailing done by Gorge.
Parts Advisor
Acura Of Langley
08.2022 - 10.2022
- Took all calls for body shops and local shops, shipped out parts ordered in for clients.
- Responded to customer calls and emails to answer questions about products and services.
- Managed customer relations through communication and helpful interactions.
- Researched vehicles and parts via physical catalogs and electronic means.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Receiving/ Parts Driver
A-1 Paul’s Trailer Repair
08.2019 - 10.2019
- Semi Trailer count once daily, Parts Dept inventory, parts driver, shop cleaner.
- Handled day-to-day shipping and receiving overseeing packages.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Sorted and delivered materials to different work areas and staff.
- Completed on-time deliveries by choosing best and most efficient routes.
Shipping / Receiving
Home Depot Distribtion Center (Job Placement - ABL Works)
11.2017 - 03.2018
- Special Order Doors and Windows Shipper/Receiver
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Compared shipping orders and invoices against contents received to verify accuracy.
Parcel Delivery Driver – West Mission
UPS Parcel Service
10.2015 - 10.2017
- 12 Hour shift, 110 stops, west Mission, Chilliwack to Richmond Air freight Shuttle.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Successfully avoided time delivery delays by carefully planning best routes.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Service & Sales Call Center, BDC Agent
Barnes Wheaton Customer Care – BDC
04.2014 - 11.2014
- Answered multi line Business Development Center switchboard, with General motors multipart recalls at that time.
- Confirmation calls for service appointments, Service Due Maintenance reminder calls and emails
- Processed customer orders and inquiries via phone, email.
- Determined customer needs and interests to recommend.
- Worked with cross-functional teams to facilitate swift resolution of escalated issues.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Trained new employees on customer service, money handling and organizing strategies.
- Kept detailed records of daily activities through online customer database.
Education
Health Care Aide Program Online Student -
Kwantlen Polytechnic University
Langley, BC05.2021
Plant Prodction / Facility Management / Cannabis Prodction -
Kwantlen Polytechnic University
Surrey, BC08.2019
Low Voltage Electrical And Data Commnications CoUrse -
Kwantlen Polytechnic University
Surrey, BC02.2014
Certificate, Scissor Lift Training - WHIMS -
Kwantlen Polytechnic University
Surrey, BC02.2014
High School Diploma -
Cloverdale Learning Centre
Surrey, BC06.2001
Skills
- Microsoft Office
- Adobe Reader
- Reynolds and Reynolds, ADP, Quorum, PBS, CDK
- Product Knowledge
- Customer Loyalty
- Ordering Procedures
- Cash Register Operations
- Customer Deliveries
- Counter Restocking
- Order Entry
- Bank Deposits
- Excellent Work Ethics
- Staff Training
- Managing Multiple Tasks
- Computer Proficiency
- Shipping and Receiving Understanding
- Multi-Line Phone Talent
- CRM Software
- Refund Processing
- Service department operations
- Service desk oversight
- Service Scheduling
Languages
English
Full Professional
Timeline
Parts Advisor
KOT Auto Group
01.2023 - 04.2023
Parts Advisor
Acura Of Langley
08.2022 - 10.2022
Receiving/ Parts Driver
A-1 Paul’s Trailer Repair
08.2019 - 10.2019
Service / Parts Counter Jr. Advisor
Sea to Sky Motorsports - (S2S Motorsports)
06.2018 - 09.2018
Shipping / Receiving
Home Depot Distribtion Center (Job Placement - ABL Works)
11.2017 - 03.2018
Parcel Delivery Driver – West Mission
UPS Parcel Service
10.2015 - 10.2017
Service & Sales Call Center, BDC Agent
Barnes Wheaton Customer Care – BDC
04.2014 - 11.2014
Service and Parts Jr. Advisor
Big Ass Trucks - TCJ Auto
10.2011 - 04.2012
Head Service Receptionist & Appointment Coordinator
Langley Goldkey Volkswagen And Langley Audi
09.2003 - 11.2011
Health Care Aide Program Online Student -
Kwantlen Polytechnic University
Plant Prodction / Facility Management / Cannabis Prodction -
Kwantlen Polytechnic University
Low Voltage Electrical And Data Commnications CoUrse -
Kwantlen Polytechnic University
Certificate, Scissor Lift Training - WHIMS -
Kwantlen Polytechnic University
High School Diploma -
Cloverdale Learning Centre
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