Dan Mai
Whitchurch–Stouffville,ON
Summary
Proactive Administrative Clerk with extensive experience in managing meetings, appointments, and records to support management. Skilled in mail distribution, customer communication, and high-volume invoice processing. Bringing strong documentation, recordkeeping, and billing abilities to enhance operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Administrative Clerk
J-oasis Landscaping
10.2010 - Current
- Arranged meetings and appointments and updated records to assist management.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
Education
Bachelor of Arts - ENGLISH EDUCATION
GUANGXI NORMAL UNIVERSITY
CHINA06.2001
Skills
- Clerical Support
- Documentation and Recordkeeping
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Interpersonal confidence
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Administrative Clerk
J-oasis Landscaping
10.2010 - Current
Bachelor of Arts - ENGLISH EDUCATION
GUANGXI NORMAL UNIVERSITY
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