APARNA UNIYAL

Dynamic professional with a proven track record at McDonald's, enhancing guest experiences and resolving conflicts with a blend of strong leadership qualities and effective communication. Excelled in relationship building and guest services, demonstrating adaptability and a knack for multitasking. Skilled in cash handling and customer complaint resolution, consistently fostering positive interactions.

Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills.

• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Supervised team of 6 staff members.
• Resolved product issue through consumer testing.

At McDonald's, a Digital Expert works to improve the customer experience via digital platforms such as the McDonald's app, self-service kiosks, mobile ordering, and loyalty schemes.  They play the following roles:   

Resolving technical problems with kiosks or mobile orders; encouraging the usage of the McDonald's app and digital offers; helping customers with digital ordering and payments;  Employee education on digital tools and features; efficiency analysis of digital sales data   

This role contributes to McDonald's digital transformation, which speeds up and simplifies consumer ordering.