HARPREET KAUR
Edmonton,Alberta
Summary
Dynamic leader with a proven track record at Michaels Arts and Craft Stores, recognized for enhancing customer experiences and driving revenue growth. Expertise in interdepartmental coordination and analytical decision-making supports strong workforce management and customer-centric strategies. Notable achievements include streamlining operations for increased efficiency and fostering team collaboration, showcasing a blend of hard and soft skills. Committed to leveraging these competencies to further improve organizational performance.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Tim Horton's
Prince Albert, SK, SK
01.2021 - 11.2024
- Regularly assessed staff performance to foster professional development.
- Streamlined task allocation for improved team efficiency.
- Fostered a positive work environment with open communication.
- Quickly aligned with changing business needs, facilitating operational efficiency during market shifts.
- Effectively mitigated workplace disputes, promoting collaboration.
Customer Experience Manager
Michaels Arts And Craft Stores
Prince Albert, SK, SK
04.2022 - 12.2023
- Directed daily operations and sales processes to increase revenue.
- Addressed escalated customer concerns quickly, achieving swift resolutions.
- Facilitated continuous growth through frequent reviews.
- Resolved complaints within appropriate time frames.
- Train new hires to enhance team productivity.
Line Operator
English Bay Batter
Mississauga, ON
05.2019 - 05.2020
- Adhered to optimal manufacturing procedures for equipment operation.
- Adhered to job order requirements for product specs.
- Evaluated completed products to ensure quality standards were met.
- Minimized workplace accidents through strict adherence to safety policies.
- Modified settings to resolve equipment malfunctions.
- Analyzed documents to optimize productivity.
Education
Certificate of Dispatching - Dispatching
Its Dispatch
Mississauga, ON03.2024
Diploma In Quick Books Pro - Quick books Pro
SimonSez IT
Alison09.2021
Diploma In Communications Skills - Communication
NPTEL
Alison08.2021
Diploma - Business
Lambton College
Toronto, ON08.2020
Skills
- Interdepartmental Coordination
- Workforce Evaluation
- Customer Feedback Analysis
- Customer-Centric Approach
- Analytical Data Interpretation
- Program Development
- Customer Growth Initiatives
- Analytical Decision-Making
- Employee Supervision
- Workforce Management
- Hiring Process Management
- Promotional Strategy
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Professional
References
References available upon request.
Timeline
Customer Experience Manager
Michaels Arts And Craft Stores
04.2022 - 12.2023
Supervisor of Operations
Tim Horton's
01.2021 - 11.2024
Line Operator
English Bay Batter
05.2019 - 05.2020
Certificate of Dispatching - Dispatching
Its Dispatch
Diploma In Quick Books Pro - Quick books Pro
SimonSez IT
Diploma In Communications Skills - Communication
NPTEL
Diploma - Business
Lambton College
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