KARAMJEET KAUR
Saint John,NB
Summary
Having 3+ year’s experience of customer service with Strong interpersonal skills, and an ability to lead and motivate a team. . Motivated team player experienced in providing exceptional. Committed to maintaining the highest standards of integrity, confidentiality, and professionalism in a fast-paced banking environment. Dedicated to delivering exceptional customer experiences, Excited to contribute to a team dedicated to exceeding customer expectations while upholding the highest standards of service quality.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Sales Associate)
Shell
02.2022 - 11.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Collaborate with customers to identify suitable financial products and services based on their individual requirements.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Supervisor
Burger bros
10.2021 - 03.2022
- Delegated tasks to team members according to individual strengths.
- Set performance goals for staff members and helped teams meet important deadlines.
- Organized workflow tasks to prevent downtime and production gaps.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Bank Teller
ICICI BANK (Muktsar)
08.2020 - 04.2021
- Accurately managed all financial transactions such as cash deposits and withdrawals, transfers, and other transactions.
- Assisted the customers to open and close their accounts and providing specific services, collect and verify customer information.
- Customized recommendations based on available banking products, services, resources, and requirements of each customer.
- Ensured customer satisfaction with patience and a positive attitude.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Computer System Networking Technician -
Canadore College
Mississauga, ON2021
Bachelor of Applied Arts And Science - Economics & Computers
Guru Nanak College
Muktsar (INDIA)2019
Skills
- Report Creation and Documentation
- Business development
- Customer Relationship Management
- Account Management
- Team Collaboration
- Digital Banking
- Computer proficiency
- Networking Fundamentals
- Retail Customer Service
- Interpersonal Communication
- MS Office
Languages
English
Full Professional
Timeline
Customer Service Representative (Sales Associate)
Shell
02.2022 - 11.2023
Supervisor
Burger bros
10.2021 - 03.2022
Bank Teller
ICICI BANK (Muktsar)
08.2020 - 04.2021
Computer System Networking Technician -
Canadore College
Bachelor of Applied Arts And Science - Economics & Computers
Guru Nanak College
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