Mardi Inglis
Fredericton ,NB
Summary
Proven adaptability and excellent communication skills underscore my career, I’ve received great opportunities to enhanced customer satisfaction and streamlined office organization over the past seven years of development. My ability to manage multiple tasks effectively, coupled with a commitment to maintaining cleanliness, has consistently improved operational efficiency and team collaboration.
Overview
8
8
years of professional experience
Work History
Receptionist Assistant
McMinniman’s Moving & Storage
03.2024 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multiple tasks and met time-sensitive deadlines.
Food and Beverage Attendant
Chateau Fredericton
10.2023 - 01.2024
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Trained new staff members on company policies and procedures.
- Managed inventory and restocked supplies, reducing instances of item shortages during peak hours.
- Ensured compliance with all health and safety regulations, maintaining safe environment for both staff and patrons.
Server & Bartender
Wolastoq Wharf
03.2023 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Checked guests' identification before serving alcoholic beverages.
- Prepared garnishes by evenly slicing and pitting fruits.
Pre-Board Screening Officer
Securitas Security Services
09.2022 - 03.2023
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Improved overall safety with effective communication and collaboration among team members.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Assisted in deterring potential threats by performing regular and random security checks.
- Increased airport security by conducting thorough passenger and luggage screenings.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Safeguarded transportation operations at commercial airports and railway stations.
NBL Wearhouse Cleaner
ServiceMaster
11.2021 - 04.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
- Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
Commercial Cleaner
Imperial Cleaning
09.2019 - 11.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Used steam cleaners and vacuum cleaners to clean floors and carpets.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
- Elevated customer experience in commercial spaces by ensuring all areas were visually appealing and odor-free.
- Reduced spread of germs in communal areas, such as kitchens and bathrooms, by implementing rigorous disinfection practices.
- Improved organizational efficiency by maintaining inventory of cleaning supplies and equipment, ensuring availability when needed.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
Convenience Store Clerk
Freeman’s Convenience
04.2016 - 10.2017
- Maintained a clean and organized store environment for an improved shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
- Reduced inventory shrinkage by conducting regular stock checks and reporting discrepancies promptly.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Education
Diploma -
Oromocto High School
Oromocto, NB06.2019
Skills
- Customer Service
- Multitasking Abilities
- Excellent Communication
- Adaptability
- Time management abilities
- Maintaining cleanliness
- Office Organization
- Attention to Detail
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Receptionist Assistant
McMinniman’s Moving & Storage
03.2024 - Current
Food and Beverage Attendant
Chateau Fredericton
10.2023 - 01.2024
Server & Bartender
Wolastoq Wharf
03.2023 - 10.2023
Pre-Board Screening Officer
Securitas Security Services
09.2022 - 03.2023
NBL Wearhouse Cleaner
ServiceMaster
11.2021 - 04.2022
Commercial Cleaner
Imperial Cleaning
09.2019 - 11.2022
Convenience Store Clerk
Freeman’s Convenience
04.2016 - 10.2017
Diploma -
Oromocto High School