Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Supreet Kaur

Surrey,Vancouver

Summary

Personable and dedicated Customer Service Representative with extensive experience in retail and customer service industries. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented, with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

THE REC ROOM
Burnaby
09.2023 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.

Fundraiser

Whatever it takes Marketing group Inc.
New Westminster
06.2023 - 09.2023
  • Developed and implemented fundraising strategies to meet organizational goals.
  • Prepared detailed reports outlining the success of fundraising initiatives.
  • Participated in meetings with potential donors to discuss their giving interests and objectives.
  • Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.

Customer Service Representative

AMAZON
06.2019 - 11.2022
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

Associate of Arts - Criminology

University Canada West
Vancouver, BC
01-2025

Bachelor of Arts - Criminal Justice

University of Delhi
India
01-2021

Skills

  • Cash Handling
  • Customer Service
  • POS Systems
  • Payment Processing
  • Strategic Planning
  • Volunteer Coordination
  • Inbound and Outbound Calling
  • Customer Relationship Management (CRM)

Certification

  • Serve it Right
  • Certification in French

Timeline

Cashier

THE REC ROOM
09.2023 - Current

Fundraiser

Whatever it takes Marketing group Inc.
06.2023 - 09.2023

Customer Service Representative

AMAZON
06.2019 - 11.2022

Associate of Arts - Criminology

University Canada West

Bachelor of Arts - Criminal Justice

University of Delhi

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Supreet Kaur